Senior Business Analyst, Post-Booking Optimization (Global)

Flight Centre Travel Group; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Travel perks/discounts

Health benefits

401k with match

Tuition reimbursement

Global career opportunities

Job summary

Flight Centre Travel Group USA in Boston, MA is seeking a Senior Business Analyst to lead the Post Booking Optimization program across global markets and to craft evidence-based recommendations that influence major travel-industry decisions.

You will work with the Program Leader and Product Managers to translate customer, market, and vendor insights into strategic investments and savings for large corporate programs.

Qualifications

• 5+ years of business analysis experience in complex, ambiguous environments.
• Experience conducting customer, stakeholder, and vendor discovery and translating findings into recommendations.
• Proven ability to assess vendors/partners by capability, fit, and integration needs.
• Experience in corporate travel, travel technology, or related industry.
• Strong analytical skills with large transactional datasets.
• Ability to write detailed requirements for technical teams.

Responsibilities

• Investigate and document post-booking optimization capabilities across markets, including operational, regulatory, supplier, and invoicing requirements.
• Research customer and prospect needs across large-market and SME travel programs to inform product development.
• Evaluate and map vendor landscape, identifying strengths, gaps, and integration requirements.
• Analyze end-to-end post-booking optimization value chain (monitoring, decisioning, servicing, measurement, invoicing).
• Assess build/buy/rent/partner options to support strategic decisions.
• Build and maintain financial KPIs and performance metrics across hotel and air optimization activities.
• Identify commercial opportunities through data analysis and evidence-based recommendations.
• Document business and operational processes, including local variations and manual workflows.
• Document dependencies to support delivery; monitor travel and tech trends for opportunities.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

Business analysis

Stakeholder discovery

Vendor discovery

Data analysis

Requirements writing

Cross-market collaboration

Travel industry knowledge

Education

Degree in Technology/Business (preferred)

Job description

Flight Centre Travel Group USA in Boston, MA is seeking a Senior Business Analyst to lead the Post Booking Optimization program across global markets and to craft evidence-based recommendations that influence major travel-industry decisions.

You will work with the Program Leader and Product Managers to translate customer, market, and vendor insights into strategic investments and savings for large corporate programs.