Post-Booking API Product Manager (Rapid API)

Expedia Group; Chicago (IL); On-site; USD 128,000 - 180,000; Full time

Job summary

Expedia Group in Chicago is seeking a Product Manager III for the Post-Booking Servicing team to own strategy and execution for lifecycle management after booking confirmations, focusing on cancellations, refunds, relocations, and disruption handling.

You will collaborate with engineering, commercial, operations, and partner success teams to design API-driven solutions, self-serve tooling, and proactive notifications that reduce manual work and improve partner satisfaction.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years in product management, preferably B2B or travel tech.
• Strong API/product design experience with RESTful APIs.
• Proven ability to define strategy, roadmaps, and deliver iteratively with engineering.
• Experience in operationally complex domains with regulatory/financial rules.
• Strong analytical skills using data to inform prioritization and measure outcomes.
• Excellent communication and collaboration across technical, commercial, and operations teams.

Responsibilities

• Own and evolve the product roadmap for post-booking servicing capabilities, including modifications, cancellations, refunds, relocations, and disruption notifications, prioritizing based on partner impact, servicing cost, and technical feasibility
• Partner closely with engineering teams across the full product lifecycle, from discovery and API design through launch, adoption, and ongoing optimization of servicing workflows
• Develop a deep understanding of the financial, operational, and compliance rules that govern refunds, cancellations, and modifications, and translate them into clear product and API requirements
• Define self-serve capabilities, including AI-assisted case triage and resolution suggestions, that let partners resolve servicing requests independently and reduce contact center volume
• Design proactive and reactive notification capabilities (e.g., disruption alerts, availability changes, relocation triggers) that keep partners and travelers informed with minimal manual intervention
• Collaborate with commercial, operations, servicing, and partner success teams to define clear escalation paths, ownership boundaries, and service-level expectations across partners
• Define and track success metrics such as self-serve adoption, resolution time, contact center deflection, servicing cost per booking, and partner satisfaction
• Identify opportunities to differentiate servicing for high-value traveler segments and strategic partners through tailored SLAs and enhanced capabilities
• Communicate product vision, priorities, trade-offs, and progress clearly to cross-functional stakeholders and leadership
• Contribute to broader servicing strategy by bringing insights from partner feedback, operational data, and industry trends in post-booking experience

Skills

API design

Roadmap planning

Cross-functional

Data analytics

Stakeholder communication

Education

Bachelor's degree

Tools

RESTful APIs

API integration

Job description

Expedia Group in Chicago is seeking a Product Manager III for the Post-Booking Servicing team to own strategy and execution for lifecycle management after booking confirmations, focusing on cancellations, refunds, relocations, and disruption handling.

You will collaborate with engineering, commercial, operations, and partner success teams to design API-driven solutions, self-serve tooling, and proactive notifications that reduce manual work and improve partner satisfaction.