POS Technology Supervisor — Retail Platform & Lab Ops

Energy Transfer Partners, L.P.; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sunoco LP is seeking a Point-of-Sale Supervisor in Newtown Square, PA, to lead the POS and QA team and oversee a portfolio of retail systems across brands. You will coordinate vendor relationships, test lab operations, and ensure timely delivery of software and hardware updates for over 5,000 sites.

The role requires extensive experience with POS, credit/debit processing, and PCI standards, plus strong budgeting and project planning skills.

Qualifications

• HS Diploma with 8+ years of experience.
• Preferred: Bachelor’s degree in Computer Science, Management or related field, or 5 years’ experience in retail POS service, support, development and/or project management.
• 5+ years’ experience supporting retail credit and debit card processing systems and quality testing.
• 3+ years’ experience with fuel dispensing systems and interfaces.
• Proficient with Microsoft Office suite and capable of creating project plans, budget plans
• Understanding of network communications, security measures, data protection and PCI standards

Responsibilities

• Manages POS and QA Specialists including assigning tasks, setting goals, mentoring and performance.
• Oversee portfolio of POS, kitchen production systems and related retail systems.
• Act as a liaison for business side relationships and requirements and establish priorities and timelines for solution delivery.
• Oversee vendor relationships including weekly RAIL status calls, issue/feature prioritization.
• Supervise and maintain POS test lab facility and related equipment, keep current with changing technologies and requirements.
• Ensure that POS Specialists maintain a running log of system issues and status updates, and drive the performance of vendors on a weekly basis.
• SME (subject matter expert) and responsible for Mobile app platform including new requirements/features, vendor management, testing and deployments
• Define processes, procedures and oversight of beta testing efforts for new or updated software and hardware solutions.
• Become a knowledgeable backup to POS/QA Specialists for all POS solutions.
• Act as liaison and escalation point for Retail support.
• Assist management with establishing annual budgets for capital and expenses for the team and facilities
• Monitor industry trends and technology changes and advise management on available options and proposed changes and new solutions
• Act as a liaison and escalation point with POS Specialists and POS technology providers related to testing, PCI and certification efforts.

Skills

Retail POS systems

PCI standards understanding

Microsoft Office

Project planning

Budget planning

Fuel dispensing interfaces

Education

HS Diploma with 8+ years of experience

Bachelor’s degree in Computer Science, Management or related field

Job description

Sunoco LP is seeking a Point-of-Sale Supervisor in Newtown Square, PA, to lead the POS and QA team and oversee a portfolio of retail systems across brands. You will coordinate vendor relationships, test lab operations, and ensure timely delivery of software and hardware updates for over 5,000 sites.

The role requires extensive experience with POS, credit/debit processing, and PCI standards, plus strong budgeting and project planning skills.