POS Technical Support Specialist

NorthAB LLC; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401(k) + Match

Mental Health Support

Maternity/Paternity Leave

Education Assistance

Lifestyle Spending Account

Job summary

North Hospitality is seeking a POS Technical Support Specialist II to assist clients with hardware/software/network questions related to POS systems such as Oracle Simphony. This is a remote role requiring an evening shift and one weekend shift per week.

You will fulfill hardware orders, configure devices, route tickets, perform POS data entry and inventory tracking, and support the deployment process to ensure accurate, timely service for our merchants.

Qualifications

• High school diploma or equivalent.
• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Responsibilities

• Assist clients operating in Oracle Simphony and other POS systems with hardware/software/network questions.
• Fulfill incoming hardware orders and configure hardware.
• Route tickets and calls to appropriate team members as needed.
• Perform POS data entry tasks and hardware swaps.
• File electronic documents and ensure stored information is accurate and complete.
• Assist team members in tracking all inventory, including RMAs.

Skills

Call center support

Oracle Simphony

Technical support

Customer service

Communication

Computers

MS Office

Google Suite

Education

High school diploma or equivalent

Job description

POS Technical Support Specialist II

North Hospitality- Remote

**One evening shift and one weekend shift per week required**

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Let’s go North, together.

The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.

What you’ll be doing:

• Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Perform filing of electronic documents and ensure stored information is accurate and complete.
• Assist team members in tracking all inventory, including RMAs.

What we need from you:

• High school diploma or equivalent.
• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Hourly Range:

$20.00- $28.00

Paywithin this range varies by work locationand on job-related knowledge, skills,and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We’re proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com