Remote POS Tech Support II — Simphony Expert

North; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Paid Time Off

401(k) + Match

Mental Health Support & Well-Being

Paid Maternity & Paternity Leave

Education Assistance

Lifestyle Spending Account

Job summary

North is seeking a POS Technical Support Specialist II to support Oracle Simphony and other POS systems, including hardware configuration and deployment. You will handle inventory tracking, data entry, and ticket routing while delivering world-class service.

The role requires a high school diploma, 3+ years in Oracle Simphony call center support, and 2+ years in technical customer service, with excellent communication skills and computer knowledge.

Qualifications

• High school diploma or equivalent required.
• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.

Responsibilities

• Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Perform filing of electronic documents and ensure stored information is accurate and complete.
• Assist team members in tracking all inventory, including RMAs.

Skills

Oracle Simphony

Customer service

Call center support

Verbal & written communication

General computer knowledge

MS Office/Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office / Google Suite

Job description

North is seeking a POS Technical Support Specialist II to support Oracle Simphony and other POS systems, including hardware configuration and deployment. You will handle inventory tracking, data entry, and ticket routing while delivering world-class service.

The role requires a high school diploma, 3+ years in Oracle Simphony call center support, and 2+ years in technical customer service, with excellent communication skills and computer knowledge.