Implementation Specialist (Hybrid)

North Country; Fargo (ND); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid schedule

ESOP ownership

Job summary

North Country, Fargo, ND, is seeking a skilled POS Implementation Specialist to deliver tailored POS solutions for grocery and retail clients. You will work with sales, management, vendors, and clients to translate business needs into effective system configurations and ensure smooth installations.

You’ll train clients in POS functionality, travel as needed (including overnight stays), and collaborate in a teams-driven, owner-empowered environment.

Qualifications

• POS system integration and implementation experience preferred.
• Experience in retail, hospitality, or grocery environments preferred.
• Familiarity with NCR ENCOR systems is a plus.
• Strong analytical skills and excellent communication skills required.

Responsibilities

• Analyze, program/configure, test, and document POS systems/software.
• Provide knowledge and proficiency in POS software, operating systems, and networks.
• Effectively manage installation projects to ensure quality client service and satisfaction.
• Train clients in POS functionality and usage.

Skills

POS experience

Retail experience

Analytical skills

Communication skills

Problem solving

Tools

NCR ENCOR

POS software

Job description

About North Country
Having been in business for over 75 years, North Country is a trusted technology partner for grocery and retail businesses – delivering industry-leading POS solutions and managed services that keep our clients running at their best. And we’re just getting started. As a 100% employee-owned company, we don’t just offer jobs — we offer ownership. Every associate has skin in the game, and it shows in how we show up for our clients.

About North Country
Location: Fargo, ND
Having been in business for over 75 years, North Country is a trusted technology partner for grocery and retail businesses – delivering industry-leading POS solutions and managed services that keep our clients running at their best. And we’re just getting started. As a 100% employee-owned company, we don’t just offer jobs — we offer ownership. Every associate has skin in the game, and it shows in how we show up for our clients.
Are you passionate about technology and problem-solving?
North Country Business Products is looking for a skilled Point of Sale Implementation Specialist to join our growing team. If you have hands‑on experience with POS systems and enjoy working directly with clients to bring solutions to life, this role is for you. You’re a natural leader who enjoys working closely with clients and creating positive, lasting experiences. You simplify technology for others and thrive in a collaborative, team‑focused environment.
What You’ll Be Doing
In this role, you’ll be delivering tailored POS solutions to our clients. You’ll collaborate with sales teams, management, vendors, and clients to analyze business needs and translate them into effective system configurations.

• Analyze, program/configure, test, and document POS systems/software
• Provide knowledge and proficiency in POS software, operating systems, and networks
• Effectively and efficiently manage every installation project assigned, within the scope of work, to ensure quality client service and satisfaction.
• Effectively train clients in POS functionality.
• Willingness and ability to travel as needed, including occasional overnight stays

What We’re Looking For

• POS system integration and implementation experience preferred
• Experience in retail, hospitality, or grocery environments preferred
• Familiarity with NCR ENCOR systems is a plus
• Working knowledge of POS systems and strong analytical skills preferred
• Excellent communication skills (verbal, written, and listening), with strong attention to detail and organizational abilities required

Why North Country?

• Hybrid schedule – Remote flexibility when not traveling to client sites after training period
• True Ownership – After 6 months, become an associate-owner through our ESOP and share in company success
• Collaborative, servant - leadership culture – your voice is heard and your contributions matter

North Country is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.