POS Tech Support | Oracle Simphony & Hardware Deployment

EPX; Northern (KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Paid Time Off

401(k) + Match

Mental Health Support & Well-Being

Paid Maternity & Paternity Leave

Education Assistance

Company-funded Lifestyle Spending acct

Job summary

North is seeking a POS Technical Support Specialist II to join our team in the United States. The role focuses on configuring and deploying merchant hardware, maintaining inventory records, and delivering world-class support for Oracle Simphony and other POS systems.

You will handle hardware orders, data entry, and escalate complex issues as needed while collaborating with teammates to ensure accurate documentation and timely resolutions.

Qualifications

• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Responsibilities

• Support hardware, software, or networking questions for Oracle Simphony and other POS systems.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• File electronic documents and ensure stored information is accurate and complete.
• Assist team members in tracking inventory, including RMAs.

Skills

Oracle Simphony experience

Customer service

Verbal & written communication

Computer knowledge

Microsoft Office

Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

North is seeking a POS Technical Support Specialist II to join our team in the United States. The role focuses on configuring and deploying merchant hardware, maintaining inventory records, and delivering world-class support for Oracle Simphony and other POS systems.

You will handle hardware orders, data entry, and escalate complex issues as needed while collaborating with teammates to ensure accurate documentation and timely resolutions.