POS Support Technician — Fast First-Call Resolution

Aluminiosteverga; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Aluminiosteverga is seeking a Tier 1 Technical Support Technician in San Antonio, Texas. The role focuses on resolving hardware and Xpient POS-related issues via phone and email, with emphasis on first-call resolution and thorough documentation.

The candidate will troubleshoot routine and complex inquiries, escalate Severity 1 issues as needed, and contribute to training and knowledge transfer within a collaborative team environment.

Qualifications

• High School diploma or equivalent is required.
• Minimum 1 year of Technical Support experience.
• Minimum 1 year of help desk operations experience.
• Some basic understanding of SQL is required.
• Strong time management and organization are essential.
• Written and verbal communication skills must be demonstrated.
• Experience with Windows and Office applications is preferred.

Responsibilities

• Handle calls and emails, providing first-call resolution when possible.
• Troubleshoot hardware and software issues across POS solutions.
• Document all interactions in the Case Management System.
• Escalate Severity 1 issues per protocol and track resolutions.
• Identify trends and contribute data for knowledge base improvements.

Skills

Communication skills

Triple Task

Empathy

Written communication

SQL knowledge

Xpient POS

PC/Network basics

Education

High School diploma or equivalent

2-4 year degree or equivalent

Tools

Xpient POS

Job description

Aluminiosteverga is seeking a Tier 1 Technical Support Technician in San Antonio, Texas. The role focuses on resolving hardware and Xpient POS-related issues via phone and email, with emphasis on first-call resolution and thorough documentation.

The candidate will troubleshoot routine and complex inquiries, escalate Severity 1 issues as needed, and contribute to training and knowledge transfer within a collaborative team environment.