POS Systems Analyst — Hybrid (Canton, MA)

Pyramid Consulting, Inc; Canton (MA); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a talented POS Analyst for a 06+ months contract in Canton, Massachusetts (Hybrid). The role focuses on payment hardware and software integration, debugging, and cross-functional collaboration across operations and IT.

The candidate will work with Verifone terminals, AI-assisted tooling, and payment processors to ensure smooth day-to-day operations and scalable restaurant solutions.

Qualifications

• 3+ years of experience supporting payment hardware/software.
• Experience with Verifone terminals and VHQ.
• Experience in Hospitality and Payment Domain.
• Familiarity with AI tools (CoPilot) is a plus.
• Technical knowledge of payment integration with POS and Web & Mobile solutions.
• Familiarity with Azure cloud-based technologies.
• 2+ years consulting with cross-functional teams.
• Strong analytical skills including root cause analysis.
• Understanding of credit card tokenization processes.
• Experience negotiating with payment processors (e.g., Fiserv) is a plus.

Responsibilities

• Assist configuring, deploying, supporting, and improving payment solutions and hardware for Dunkin and Baskin-Robbins brands.
• Document processes and maintain knowledge base updates.
• Review debug logs and datasets; coordinate with vendors to fix issues.
• Communicate effectively with both technical and non-technical audiences.
• Collaborate with cross-functional teams to ensure estate stability during integration pilots.
• Take ownership and respond promptly to issues; act as liaison between teams.

Skills

Technical problem-solving

Cross-functional collaboration

Root cause analysis

Communication

Adaptability

Tools

Verifone terminals and VHQ

Azure

AI tooling (CoPilot)

Job description

Pyramid Consulting, Inc. is seeking a talented POS Analyst for a 06+ months contract in Canton, Massachusetts (Hybrid). The role focuses on payment hardware and software integration, debugging, and cross-functional collaboration across operations and IT.

The candidate will work with Verifone terminals, AI-assisted tooling, and payment processors to ensure smooth day-to-day operations and scalable restaurant solutions.