Payments Analyst

TEK Systems; Canton (CO); Hybrid; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance - Voluntary

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a contract-based role in Canton, MA focused on Verifone payment terminals integration and support. The ideal candidate will bring experience with payment hardware/software and strong analytics to coordinate with cross-functional teams and vendors.

The role requires adaptability, excellent communication, and the ability to own issues from detection through resolution, in a fast-paced environment with hybrid work arrangements.

Qualifications

• 3+ years supporting payment hardware/software.
• 2+ years consulting with cross-functional teams.
• Strong analytical skills including root cause analysis, trend identification, data analysis.
• Experience negotiating with payment processors, such as Fiserv.
• Good problem-solving skills and ability to adapt quickly.

Responsibilities

• Assist in configuring, deploying, supporting, and improving payment solutions and hardware for the client.
• Document technical processes, ensure knowledge base is updated, and track workarounds.
• Review debug logs and datasets; work with vendors to isolate root causes and fixes.
• Act as a liaison between technical and non-technical teams to communicate status and risks.
• Support cross-functional teams to ensure estate stability and timely escalation resolution.
• Lead enterprise and line-of-business programs with ownership and delivery accountability.
• Interact with internal and external clients to manage multiple projects in a fast-paced environment.

Skills

Verifone terminals

Payment integration

AI tools familiarity

Hospitality domain

Tools

Verifone VHQ

AI tools (CoPilot)

Job description

Description

3 years+ working experience supporting Payment hardware/software.

2 years+ working experience consulting with cross-functional teams.

Strong analytical skills including root cause analysis, identifying trends, researching and analyzing data, drawing conclusions, resolving issues, interpreting and understanding policies/procedures/laws/regulations.

Experience working and negotiating with payment processors, such as Fiserv a plus.

Must have great (technical) problem-solving skills, ability to quickly adapt.

This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving Payment solution and hardware for the client.

Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.

Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.

Must have great (technical) problem-solving skills, ability to quickly adapt.

Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences.

Ability to quickly acknowledge and take ownership of an issue.

Work as a liaison between technical and non-technical teams.

Self-starter, ability to perceive and carry out next steps without direction.

Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.

The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.

Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.

Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs.

Track record of being client focused, with ability to interact with both internal and external clients seamlessly.

Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment.

Skills

Verifone Payment Terminals, Verifone Tool, Hospitality, Payments Hardware, AI Tools, Payment Integration, POS & Web/Mobile Solutions, Payments Instruments

Top Skills Details

• 1.) Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
• 2.) Experience in Hospitality and Payment Domain.
• 3.) 3 years+ working experience supporting Payment hardware/software.
• 4.) Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot.

Additional Skills & Qualifications

Understand credit card tokenization processes required.

Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.

Plans effectively can adapt to priority changes.

Respond promptly to others to ensure open and timely communication.

Communicate all issues, status updates, action items, and risks to the management team.

Support technical efforts with vendors and product teams to complete and enhance integration.

Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.

Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Canton, MA.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Canton,MA.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.