POS Support Specialist for Merchant Clients | Fast-Paced Tech

POS360, Inc.; Westlake Village (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

Paid time off

Free on-site gym access

Job summary

POS360, Inc. in Westlake Village, CA is seeking a Client Support Representative to be the first point of contact for merchant clients. You will provide timely, knowledgeable assistance across phone, email, and SMS, ensuring seamless operations and effective use of the POS360 ecosystem.

Ideal candidates are tech-savvy, patient, and able to translate technical concepts for non-technical audiences. This full-time role offers health benefits, paid time off, and on-site gym access.

Qualifications

• Minimum 6 months of experience in a client-facing role.
• Troubleshoot hardware and software in live production.
• Strong written and verbal communication for non-technical audiences.

Responsibilities

• Be the first point of contact for merchant inquiries via phone, email, and SMS.
• Triages and routes requests to appropriate teams to resolve issues.
• Provide remote product training and monitor POS system health to minimize downtime.
• Collaborate with internal teams and vendors for accurate account setup and pricing.

Skills

Customer support

Troubleshooting

Communication

Education

Associate's degree

Tools

Zoom Contact Center

Job description

POS360, Inc. in Westlake Village, CA is seeking a Client Support Representative to be the first point of contact for merchant clients. You will provide timely, knowledgeable assistance across phone, email, and SMS, ensuring seamless operations and effective use of the POS360 ecosystem.

Ideal candidates are tech-savvy, patient, and able to translate technical concepts for non-technical audiences. This full-time role offers health benefits, paid time off, and on-site gym access.