Cloud POS Support & Onboarding Specialist

Fullsteam Personnel, LLC; Boise (ID); On-site; USD 30,000 - 34,000; Full time

Job summary

Fullsteam is seeking a Customer Technical Support Specialist for Ricochet POS, a cloud-based SaaS solution. You will be the primary contact for customers, handling support, onboarding, and training to ensure successful adoption of our software and payments platform.

The role blends 75% customer support with 25% onboarding, requiring strong troubleshooting, clear communication, and ability to train non-technical users. Saturday rotation and on-call duties may apply.

Qualifications

• 4+ years in customer support or related SaaS roles.
• Experience troubleshooting software and cloud apps.
• Ability to train customers and explain software clearly.
• Willingness to work Saturdays and on-call rotations.

Responsibilities

• Serve as primary contact via chat, email, and phone.
• Troubleshoot software, accounts, payments, hardware, and integrations.
• Escalate complex issues and document resolutions.
• Educate customers on Ricochet features and best practices.
• Collaborate with internal teams to resolve needs.
• Document interactions and follow-up items.

Skills

Troubleshooting

Communication

Customer service

SaaS support

On-call readiness

Training

Education

High school diploma

Tools

Intercom

Salesforce

Microsoft Office

Teams

Job description

Fullsteam is seeking a Customer Technical Support Specialist for Ricochet POS, a cloud-based SaaS solution. You will be the primary contact for customers, handling support, onboarding, and training to ensure successful adoption of our software and payments platform.

The role blends 75% customer support with 25% onboarding, requiring strong troubleshooting, clear communication, and ability to train non-technical users. Saturday rotation and on-call duties may apply.