POS Support Specialist for Dine POS Systems

Global Blue group; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Shift4 Payments is seeking a POS Support Associate to join the Center Valley, PA team. The role provides technical support for Shift4 Dine POS systems and credit card terminals, diagnosing and resolving customer issues across calls, emails, chats, and tickets.

Responsibilities include troubleshooting, documenting trends, and collaborating with internal teams to improve performance while maintaining high customer service standards. Flexible hours enable 24/7 support needs.

Qualifications

• High school diploma or equivalent required.
• 2+ years of technical support experience.
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners.
• Excellent listening, written, and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Bilingual (English/Spanish) is a plus but not required.
• Experience in banking or credit card processing preferred.

Responsibilities

• Provide technical support for Shift4 Dine POS systems and terminals.
• Diagnose, troubleshoot, and resolve customer issues via multiple channels.
• Collaborate with internal teams to improve terminal performance.
• Handle inbound calls, emails, chats, tickets, and tasks.
• Maintain professional relationships and meet deadlines.
• Support 24/7 call center needs with flexible hours.

Skills

Technical support

Bilingual EN/ES

Problem solving

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

POS equipment

Credit card terminals

Touch screens

Scanners

Microsoft Office

Job description

Shift4 Payments is seeking a POS Support Associate to join the Center Valley, PA team. The role provides technical support for Shift4 Dine POS systems and credit card terminals, diagnosing and resolving customer issues across calls, emails, chats, and tickets.

Responsibilities include troubleshooting, documenting trends, and collaborating with internal teams to improve performance while maintaining high customer service standards. Flexible hours enable 24/7 support needs.