POS Support Specialist

U-Haul International, Inc.; Phoenix (AZ); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision plan

401(k) Plan with ESOP

Descripción de la vacante

U-Haul International, Inc. in Phoenix, AZ, is hiring a POS Support Specialist to provide remote support for dealers, centers, and internal teams. You will troubleshoot networked peripherals, assist with software issues, and coordinate with development for resolutions.

The role emphasizes strong communication, documentation, and hands-on hardware support. The position offers Tier 1 troubleshooting, Meraki device management, and on-site collaboration at U-Haul’s Phoenix campus with competitive

Formación

• Fundamental networking knowledge (Ping, tracert)
• Understanding of IP addressing and configuring routers, modems, switches
• Experience with system diagnostics via command prompt and ticket logging

Responsabilidades

• Provide remote support via phone queues and live chat for rental transactions and daily functions.
• Troubleshoot peripherals (printers, cash drawers, mobile devices, workstations, payment terminals).
• Identify software discrepancies and report to development teams.
• Research issues and assist in incident responses.
• Tier 1 troubleshooting with documentation and escalation.
• Trace network issues affecting software functionality and assist as appropriate.
• Resolve voice/VoIP issues or trace related network problems.
• Assist with resetting and troubleshooting user softphone equipment.
• Build and manage field mobile devices using Meraki.
• Work with routers, switches, and modems at a Tier 1 level.

Conocimientos

Networking basics

IP addressing

Routers/switches

VoIP issues

Meraki device mgmt

Remote support

Typing speed

Documentation

Herramientas

Meraki

Descripción del empleo

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems.

• Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
• Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
• Identify software discrepancies and report to development teams for resolution.
• Research issues and assist in swift incidence and response scenarios.
• Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
• Trace possible network issues that impede the proper function of the software and trace possible network issues that impede the proper function of the software and trace possible network issues that impede the proper function of the software and trace possible as appropriate.
• Identify Voice and VoIP issues and resolve or trace possible network issues that impede the proper function of the software and trace possible network issues that impede the proper function of the software and trace possible as appropriate.
• Assist with resetting, and troubleshoot User softphone equipment.
• Build and manage field mobile devices using Meraki
• Work with routers, switches, and modems on a Tier 1 level.

Pay:

• $19 per hour
• Sunday-Thursday (9:00am-6:00pm)

Job Qualifications:

• Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
• Understanding of IP addresses, and configuration of routers, modems, and switches.
• System diagnostics and specifications via command prompt.
• Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.
• Appropriate professionalism and demeanor, including phone and chat etiquette.
• Ability to type quickly and articulate information clearly.
• Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

Job Requirements:

• Fundamental networking knowledge and experience is PREFERRED.
• Knowledge of Center/MCO workstations and peripherals is PREFERRED.
• Experience programming and managing devices through Meraki PREFERRED.
• Typing speed minimum of 45 wpm.
• Excellent written and verbal communications skills.
• Well-rounded knowledge of peripherals in a networked environment.
• Knowledge of mobile device and application troubleshooting.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Termand Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program(Paid maternity leave)

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2727 N Central Ave
Phoenix, Arizona 85004 Full-Time R257463

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.