Business Analyst

U-Haul International, Inc.; Tempe (AZ); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

New indoor fitness gym

Tuition Reimbursement Program

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays and vacation

Job summary

U-Haul International, Inc. seeks a versatile professional to manage client accounts, provide operational and coaching support, and drive KPI compliance.

The role blends coaching, tech support, project management, and plan development, with opportunities to learn a new business line and grow within the company. You will communicate with clients, analyze data, and collaborate with internal teams to ensure customer requests are fulfilled and experiences improved.

Qualifications

• Bachelor’s degree recommended but not required.
• Experience or education may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Responsibilities

• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain rapport and promote growth.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Skills

Verbal communication

Written communication

Data analysis

Problem solving

Rapport building

Cross-functional collaboration

Education

Bachelor's degree recommended

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We need someone who will manage an allotment of business entities (accounts), provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented, working with respective parties to find root cause, coordinate communication, and seek solutions to become KPI compliant. The ability to multi-task, provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching, tech support, project management, and plan development. We need someone who is willing to learn a new business line and grow!

Responsibilities:

• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain rapport and promote growth.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Job Requirements:

• Bachelor’s degree recommend not required.
• More education or experience may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Perks of joining the U-Haul fleet:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.