Computer Support Specialist

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full medical coverage

Prescription plans

Onsite medical clinic for you and your

Family

401(k) Savings Plan

Life insurance

Employee Stock Ownership Plan (ESOP)

Wellness Program

Discounts on cell phone plans

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul International, Inc. in Phoenix, AZ is seeking a Desktop Support Technician with 1-2 years of experience to join our IT team. You will provide first‑line technical help to employees, troubleshoot desktop hardware and software, and assist with account setup and inventory management.

We value clear communication, teamwork, and a can‑do attitude as you resolve issues promptly and document solutions in our ticketing system.

Qualifications

• 1-2 years of experience in desktop support or a related field.
• Solid understanding of desktop operating systems (Windows, macOS) and common software applications.
• Experience with Active Directory, Office 365, and other productivity tools.
• Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
• Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
• Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary.
• Perform hardware and software upgrades as needed.
• Maintain and update hardware and software inventory.
• Assist in the setup and configuration of new user accounts and equipment.
• Collaborate with IT team members to implement and maintain systems and processes.
• Document all support activities and solutions in the ticketing system.
• Ensure security and confidentiality of data by adhering to company policies and best practices.
• Stay current with system information, changes, and updates.

Skills

Desktop Support

Windows

macOS

Active Directory

Office 365

Networking

Troubleshooting

Customer Service

Education

Associate degree in IT / CS or related field

Job description

We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.

Responsibilities:

• Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
• Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
• Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary.
• Perform hardware and software upgrades as needed.
• Maintain and update hardware and software inventory.
• Assist in the setup and configuration of new user accounts and equipment.
• Collaborate with IT team members to implement and maintain systems and processes.
• Document all support activities and solutions in the ticketing system.
• Ensure security and confidentiality of data by adhering to company policies and best practices.
• Stay current with system information, changes, and updates.

Requirements:

• 1-2 years of experience in desktop support or a related field.
• Solid understanding of desktop operating systems (Windows, macOS) and common software applications.
• Experience with Active Directory, Office 365, and other productivity tools.
• Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Education:

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Full Medical coverage
• Prescription plans
• Weight Watchers
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• Wellness Program

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.