POS & Store Systems Install Coordinator

Dillard's, Inc.; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Dillard’s, Inc. is seeking an energetic Endpoint Services specialist to install Point of Sale software/hardware, test, troubleshoot, and maintain store workstations and POS devices.

The role includes proactive maintenance, store/project documentation, and periodic on-site store visits. The candidate will work with field technicians to deploy software/hardware, load OS, resolve tickets, and support new store openings.

Qualifications

• 4+ years of experience in store IT or related IT field.
• Authorization to work in the United States without sponsorship.
• Ability to work onsite at Corporate Headquarters in Little Rock, AR.
• Willing/able to travel as necessary.
• Good oral and written communication.
• Ability to multitask and handle multiple projects.
• Ability to lift up to 40 lbs and stand for long periods.

Responsibilities

• Maintain records of floor plans, POS configurations, and switch configs.
• Coordinate with store personnel and engineers on store needs.
• Support software/hardware deployments and scheduling.
• Load OS and install/repair applications.
• Resolve store workstation and POS tickets.
• Support remote events: scheduling and device management.
• Assist in new store openings and remodels.
• Travel to stores for hardware/software installations.
• Collaborate with field techs, electricians, and construction crews on-site or remotely.
• Review software changes with QA and development before testing.
• Create and maintain store documentation: build/install manuals, store visit documents, new store folders, wire manuals, conversion manuals.
• Assist team on projects.
• Occasional travel out of state may be required.
• Use AI tools to optimize records and repair sequences.

Skills

Multitasking

Communication skills

Team player

Travel readiness

Attention to detail

Customer service mindset

Ability to lift 40 lbs

Job description

Dillard’s, Inc. is seeking an energetic Endpoint Services specialist to install Point of Sale software/hardware, test, troubleshoot, and maintain store workstations and POS devices.

The role includes proactive maintenance, store/project documentation, and periodic on-site store visits. The candidate will work with field technicians to deploy software/hardware, load OS, resolve tickets, and support new store openings.