Store Install Coordinator

Dillard's, Inc.; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Dillard’s, Inc. is seeking an energetic Endpoint Services specialist to install Point of Sale software/hardware, test, troubleshoot, and maintain store workstations and POS devices.

The role includes proactive maintenance, store/project documentation, and periodic on-site store visits. The candidate will work with field technicians to deploy software/hardware, load OS, resolve tickets, and support new store openings.

Qualifications

• 4+ years of experience in store IT or related IT field.
• Authorization to work in the United States without sponsorship.
• Ability to work onsite at Corporate Headquarters in Little Rock, AR.
• Willing/able to travel as necessary.
• Good oral and written communication.
• Ability to multitask and handle multiple projects.
• Ability to lift up to 40 lbs and stand for long periods.

Responsibilities

• Maintain records of floor plans, POS configurations, and switch configs.
• Coordinate with store personnel and engineers on store needs.
• Support software/hardware deployments and scheduling.
• Load OS and install/repair applications.
• Resolve store workstation and POS tickets.
• Support remote events: scheduling and device management.
• Assist in new store openings and remodels.
• Travel to stores for hardware/software installations.
• Collaborate with field techs, electricians, and construction crews on-site or remotely.
• Review software changes with QA and development before testing.
• Create and maintain store documentation: build/install manuals, store visit documents, new store folders, wire manuals, conversion manuals.
• Assist team on projects.
• Occasional travel out of state may be required.
• Use AI tools to optimize records and repair sequences.

Skills

Multitasking

Communication skills

Team player

Travel readiness

Attention to detail

Customer service mindset

Ability to lift 40 lbs

Job description

Dillard’s is looking for an energetic individual to fill a position in Endpoint Services. This individual will be involved in all installations of Point of Sale software and hardware, software testing, troubleshooting, and resolving issues with store workstations and Point of Sale. This individual will also be responsible for proactive maintenance tasks, store and project-related documentation, and some on-site store trips when necessary.

ROLES & RESPONSIBILITIES

• Responsible for a range of stores to keep accurate records of floor plans, Point of Sale configurations and switch configurations
• Communicate with store personnel and store engineers on specific store demands and special in-store projects
• Support software and hardware deployments, assist in scheduling and store notification
• Use available tools to load Operating Systems and to install/repair applications
• Resolve store workstation and POS related Tickets
• Support of remote events: scheduling, managing devices and installations
• Support new store openings and remodels
• Travel to stores as required for the installation of hardware and software
• Work directly with field techs, electricians and construction crews on-site and/or remotely in stores
• Review software changes with quality assurance analysts and developers prior to testing
• Create and maintain all documentation for Stores: build instructions, installation manuals, store visit documents, new store folders, wire manuals, conversion manuals, etc., some documents are for department use only, some are for stores and other departments
• Assist other team members on all projects
• Occasional travel out of state may be required
• Utilize advanced AI software to optimize records, facilitate automated repair sequences, and improve overall operational flow.

REQUIRED SKILLS

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• Ability to lift 40 lbs.
• Ability to stand for long periods of time
• Team player
• Willing/able to travel whenever necessary
• Excellent communication skills - oral and written
• Be able to multitask different projects at the same time
• Quick learner with attention to detail
• Minimum 4 years of experience in store or in IT field

MINIMUM YEARS OF EXPERIENCE

• 4 Year s

DESIRED SKILLS

• Knowledge of Google email
• Knowledge of Google spreadsheets and documents
• Knowledge of Microsoft Office products
• Pleasant and even-tempered with a pleasant telephone manner

Selected Jobs

No Jobs Selected