POS Program Manager - Multi-Site Deployments

ECRS; Boone (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

ECRS is seeking a Project Manager to oversee POS rollout projects, coordinating between Sales, Deployment, Support, Services, Development, and Marketing to ensure efficient implementation and customer satisfaction. You will organize kickoff meetings, align goals, and track progress with clear milestones from contract to completion.

You will collaborate with Deployment and Inventory to stage equipment, document customer requirements for enhancements, and partner with Development and Sales to

Qualifications

• Two-year degree or equivalent prior experience.
• Planning and project management experience.
• Self-starter / self-motivated.
• Excellent oral and written communication skills.
• Extremely strong organizational skills.
• Strong understanding of timeline commitments and deliverables.
• Ability to manage multiple priorities with the flexibility to meet changing needs.

Responsibilities

• Organize introductory meetings with the Sales Executive and customer to understand and review the project once a signed contract and deposit are received.
• Work with assigned customer accounts to determine goals and objectives.
• Create and assign project issues with clear goals and associated target dates for each implementation task.
• Create ECRS Support Desk issues as needed and monitor communication and updates until resolved during the installation process.
• Schedule and coordinate meetings with the customers on a regular basis.
• Work with the Deployment and Inventory departments to ensure that the equipment is pulled and staged in accordance with customer’s requirements prior to shipment.
• Assist with documenting specific customer requirements when new product enhancements are required.
• Work with the Development and Sales teams to prepare estimates and specifications following the Contractual Commitment Corporate Policy.
• Manage phased rollouts for multi-store sites that require multiple on-site visits for installation and training.
• Schedule onsite and/or remote resources to meet the implementation schedule.
• Conduct post-implementation project summary meetings with customers to review the process, project results, and customer satisfaction level with the project execution prior to closing each project.

Skills

Project management

Communication

Organizational skills

Scheduling

Education

Two-year degree

Job description

ECRS is seeking a Project Manager to oversee POS rollout projects, coordinating between Sales, Deployment, Support, Services, Development, and Marketing to ensure efficient implementation and customer satisfaction. You will organize kickoff meetings, align goals, and track progress with clear milestones from contract to completion.

You will collaborate with Deployment and Inventory to stage equipment, document customer requirements for enhancements, and partner with Development and Sales to