POS Analyst

Harvey Nash; Matawan (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Harvey Nash is seeking a POS Analyst/Retail Store Application Specialist for onsite work in Matawan, NJ. You will identify and perform store POS setup, assist with onboarding and integration plans, and provide Level 2 support to member stores.

You will liaise with store personnel, vendors, and IT teams to ensure successful deployments and adherence to SDLC processes. The role requires 5+ years in POS technology within retail, experience with SAP S/4/PI, and the ability to document requirements

Qualifications

• Bachelor’s degree in MIS or Computer Science completed.
• 5+ years of experience with Point-of-Sale technology.
• 3+ full POS implementations in a Retail environment.
• Experience with SAP S/4/PI integration.
• Retail Grocery POS experience or comparable Consumer Goods Retail experience.
• Ability to gather business requirements and document for development.
• Expert understanding of integrating store data with POS systems.
• Familiar with second-level support and ITIL concepts.
• Ability to work independently in a fast-paced environment.
• Knowledge of SDLC phases and full lifecycle implementations.
• Experience creating testing scenarios and scripts for quality implementation.
• Excellent written and verbal communication; multilingual is a plus.
• Experience in setup and maintenance of customer loyalty solutions.
• Supervise/train/evaluate team members as needed.

Responsibilities

• Identifies and performs setup within co-op applications for data loads and POS integration.
• Assists in developing onboarding conversion/implementation plans for new stores.
• Performs onboarding and setup activities for new stores.
• Advises store personnel on POS setup for data integration from co-op solutions.
• Advises on POS personalization for customer limits, overrides, discounts, etc.
• Assists stores with new hardware devices as per Device Standards.
• Provides Level 2 support and escalates per procedures.
• Collects demands from stores and advocates for IT prioritization.
• Monitors data integration between co-op systems and store apps.
• Participates in QA testing and UAT for changes impacting store ops.
• Designs communications/training for releases affecting stores.
• Evaluates opportunities to improve efficiency and capabilities.
• Defines common processes to enable service delivery to stores.
• Identifies on-site tasks for IT Field team during store visits.
• Assists stores with vendor/service provider resolution when possible.

Skills

POS technology

Retail POS implementations

Data integration

SDLC knowledge

ITIL familiarity

Requirements gathering

Stakeholder communication

Team supervision

Multilingual ability

Education

Bachelor’s degree in MIS or Computer Science

Tools

SAP S/4/PI

Job description

Job Title: POS Analyst/ Retail Store Application Specialist

Location: Matawan, NJ - Onsite

Duration: Full-time

Job Description:

• Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
• Assists in the development and maintenance of new store onboarding conversion/implementation plans as required.
• Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
• Advises and assists store personnel with the specific point-of-sale setup needed to accept data integration from co-op application solutions.
• Advises and assists store personnel with specific point-of-sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
• Advises and assists stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, and handheld or mobile devices as currently defined as meeting Device Standards.
• Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters.
• Assist the Enterprise Application group in collecting demand requests from stores, gathering detailed requirements, and advocating on behalf of stores within prioritization within the project portfolio. In addition to acting as a liaison between stores and the application group throughout the SDLC.
• Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications.
• Participates in and executes required QA testing and acceptance for all system changes that impact store operations. In addition, to coordinate extended User Acceptance Testing as needed by a representative sample of store personnel before implementation.
• Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
• Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
• Establishes or governs common processes as prescribed by the co-op to enable effective delivery of services to store membership.
• Identifies tasks to be performed by the IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
• Assists store members with issue or request resolution with point-of-sale vendors or service providers when possible.

Qualifications:

• Education & Background
• Bachelor’s degree in MIS or Computer Science.
• 5 or more years of experience with Point-of-Sale Technology
• 3 or more examples of full implementations of Point-of-Sale Solutions in a Retail environment
• SAP S/4 /PI experience
• Retail Grocery POS experience or comparative Consumer Goods Retail experience
• Demonstrated ability to gather business requirements and document for application development clearly and concisely
• Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
• Familiar with providing second-level support to Store users as part of Service Management, understanding of ITIL standards a plus
• Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multitasking.
• Knowledge of all phases of the SDLC and full lifecycle implementations
• Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation.
• Excellent written and verbal communication skills to effectively interact with store members and colleagues, multilingual a plus
• Demonstrated ability to diagnose incident root cause and take corrective action to resolve, in addition to preventative measures in the future.
• Experience in setup and maintenance of customer loyalty solutions
• Supervise, train, or evaluate team members as needed to ensure a high level of performance and productivity within the team