POS Analyst

Harvey Nash; Matawan (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k match

Job summary

Harvey Nash Inc. seeks a Retail Store Application Specialist (POSAnalyst) in Matawan, NJ to support deployment and operation of co-op applications used by member stores.

You will configure applications and support integrations with POS systems, onboarding and setup activities, and collaborate with vendors and IT teams for smooth store operations. This full-time role requires 5+ years POS experience, SAP S/4/PI knowledge, and strong communication skills.

Qualifications

• Bachelor’s degree in MIS, Computer Science, or related field.
• 5+ years of POS technology experience and retail implementations.
• Experience with SAP S/4/PI in grocery or retail contexts is preferred.

Responsibilities

• Configure co-op applications and support data integrations with store POS systems.
• Assist onboarding, conversions, implementations, and related setup activities.
• Provide Level 2 store support and escalate issues per procedures.
• Document requirements and coordinate with stores and application teams.
• Monitor data integrations and participate in QA and UAT for system changes.
• Develop store communications, training materials, and implementation support.
• Coordinate with IT Field teams, POS vendors, and service providers.

Skills

Point-of-Sale technology

POS implementations

SAP S/4/PI experience

Requirements gathering

Data integrations with POS

Level 2 store support

SDLC knowledge

Testing script development

Strong communication

Multilingual (a plus)

Education

Bachelor’s degree in MIS/CS or related

Tools

Microsoft Office suite

Job description

Job Title: Retail Store Application Specialist (POSAnalyst)

Location: Matawan, NJ 07747

Perm (FTE) role

This is Operational support-focused position with anemphasis on troubleshooting, vendor coordination, and supporting storeonboarding

Summary:

• TheRetail Store Application Specialist supports the deployment, integration,and ongoing operation of co-op applications used by member stores andstore chains.
• Thisrole works closely with store members, internal teams, POS vendors, andservice providers to understand store needs, support qualityimplementations, troubleshoot issues, and ensure co-op solutions integrateeffectively with multiple point-of-sale systems and store operations.

Job Description:

• Configureco-op applications and support data integrations with store POS systems.
• Supportnew store onboarding, conversions, implementations, and related setupactivities.
• Assiststore personnel with POS setup, personalization, hardware implementation,and integration readiness.
• ProvideLevel 2 support for member stores and elevate issues according to definedprocedures.
• Gatherstore requirements, document needs, and serve as a liaison between storesand application teams throughout the SDLC.
• Monitordata integrations and take corrective action to resolve issues.
• Participatein QA and user acceptance testing for system changes impacting storeoperations.
• Developstore communications, training materials, and implementation support asneeded.
• Identifyopportunities to improve efficiency, usability, processes, and storesupport.
• Coordinatewith IT Field teams, POS vendors, and service providers to resolve storerequests and support onsite needs.

Qualifications:

Education & Background

• Bachelor’sdegree in MIS, Computer Science, or related field.

Skills & Competencies

• 5+years of Point-of-Sale technology experience.
• Experiencewith full POS implementations in a retail environment.
• SAPS/4 / PI experience; grocery or consumer retail experience preferred.
• Abilityto gather, document, and communicate business requirements clearly.
• Strongunderstanding of store, item, pricing, customer, and shopper dataintegrations with POS systems.
• Experienceproviding Level 2 store support; ITIL knowledge a plus.
• Abilityto work independently, prioritize effectively, and manage multiple tasksin a fast-paced environment.
• Knowledgeof SDLC and full lifecycle implementations.
• Experiencecreating testing scenarios and scripts to support quality implementations.
• Strongwritten and verbal communication skills for working with store members,colleagues, vendors, and service providers; multilingual a plus.
• Strongteamwork and collaboration skills to support cross-functional priorities,implementations, and issue resolution.
• Proficiencywith Microsoft Office, especially Excel, Outlook, Word, and PowerPoint,for tracking, reporting, analysis, and follow-up.
• Abilityto diagnose incident root cause and implement corrective and preventiveactions.
• Experiencewith customer loyalty solution setup and maintenance.
• Abilityto supervise, train, or support team members as needed.

A reasonable, good faith The anticipated base paycompensation range for this position is$65k to$75k as base

Benefits:

Full time employees are eligibleFor Health Insurance, Paid Time Off, and 401k match

* The pay range listed above reflects the expectedstarting salary /Pay rate for this role. This range may be adjusted based onmarket conditions, location, and other relevant factors. The Company willdetermine the final starting salary/Pay rate in consultation with the selectedcandidate(s), in full compliance with applicable laws