Portuguese-Speaking Messaging Support Specialist — Athens

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

13th & 14th salary

Monthly bonus

Relocation package

Health insurance

Training programs

Job summary

Mercier Consultancy Group in Greece invites Portuguese-speaking Customer Experts to join a leading messaging app team. This role offers an exciting career move with relocation to Athens and exposure to a global social media audience.

You will provide user support across channels, maintain product knowledge, and collaborate with international colleagues to ensure seamless service. Fluency in Portuguese and English is essential, with a passion for customer care.

Qualifications

• Native or fluent Portuguese (spoken and written).
• English proficiency required to collaborate internationally.
• Experience in customer service or digital communications is valued.
• Strong written communication and empathy.

Responsibilities

• Provide high‑quality support to users of a global messaging app.
• Handle daily inquiries across digital channels ensuring user satisfaction.
• Monitor social media trends to improve experience and engagement.
• Resolve technical and non‑technical issues with a professional tone.
• Maintain up‑to‑date knowledge of the platform's features.
• Collaborate with international teams across time zones.
• Contribute to improving customer support workflows.

Skills

Portuguese (native)

English (professional)

Customer support

Social media

Job description

Mercier Consultancy Group in Greece invites Portuguese-speaking Customer Experts to join a leading messaging app team. This role offers an exciting career move with relocation to Athens and exposure to a global social media audience.

You will provide user support across channels, maintain product knowledge, and collaborate with international colleagues to ensure seamless service. Fluency in Portuguese and English is essential, with a passion for customer care.