Portuguese IT Support Expert — Athens (Relocation Covered)

Mercier Consultancy Group; United States; Remote; USD 19.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary

2 extra salaries (13th & 14th)

Fully paid training

Health insurance

Relocation package

Monthly bonus

Zusammenfassung

Mercier Consultancy Group is seeking Portuguese-speaking IT Customer Experts to join our team in Athens, Greece. The role focuses on providing expert technical support, troubleshooting software and hardware inquiries, and maintaining high customer satisfaction for global technology brands.

Requirements include native or fluent Portuguese, strong English, and an interest in IT. A valid EU passport is mandatory, with relocation support available and a competitive monthly salary plus training and

Qualifikationen

• Portuguese: native or fluent (spoken and written).
• English proficiency for international communication.
• Analytical and problem-solving abilities to handle IT requests.
• Strong interpersonal skills and commitment to premium support.
• Interest/background in Information Technology field.
• Ability to document and resolve IT-related tickets and escalate when needed.

Aufgaben

• Provide expert technical support and troubleshooting for software and hardware inquiries.
• Maintain high levels of customer satisfaction while representing global technology brands.
• Document and resolve IT-related tickets with precision and efficiency.
• Collaborate with international cross-functional teams to ensure seamless service delivery.
• Stay updated on IT trends and product releases to provide informed guidance.
• Ensure interactions follow security and data protection protocols in IT.

Kenntnisse

Portuguese

English

Analytical skills

Problem solving

Interpersonal skills

IT industry interest

Jobbeschreibung

Mercier Consultancy Group is seeking Portuguese-speaking IT Customer Experts to join our team in Athens, Greece. The role focuses on providing expert technical support, troubleshooting software and hardware inquiries, and maintaining high customer satisfaction for global technology brands.

Requirements include native or fluent Portuguese, strong English, and an interest in IT. A valid EU passport is mandatory, with relocation support available and a competitive monthly salary plus training and