Portuguese Speaking Customer Experts for messaging app - Work In Athens, Greece

Employers from Greece; United States; À distance; USD 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

13th & 14th salary

Monthly bonus

Relocation package

Health insurance

Training programs

Résumé du poste

Mercier Consultancy Group in Greece invites Portuguese-speaking Customer Experts to join a leading messaging app team. This role offers an exciting career move with relocation to Athens and exposure to a global social media audience.

You will provide user support across channels, maintain product knowledge, and collaborate with international colleagues to ensure seamless service. Fluency in Portuguese and English is essential, with a passion for customer care.

Qualifications

• Native or fluent Portuguese (spoken and written).
• English proficiency required to collaborate internationally.
• Experience in customer service or digital communications is valued.
• Strong written communication and empathy.

Responsabilités

• Provide high‑quality support to users of a global messaging app.
• Handle daily inquiries across digital channels ensuring user satisfaction.
• Monitor social media trends to improve experience and engagement.
• Resolve technical and non‑technical issues with a professional tone.
• Maintain up‑to‑date knowledge of the platform's features.
• Collaborate with international teams across time zones.
• Contribute to improving customer support workflows.

Connaissances

Portuguese (native)

English (professional)

Customer support

Social media

Description du poste

at Mercier Consultancy Group

Portuguese Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top‑tier talent with industry‑leading organizations across Europe. We pride ourselves on facilitating career‑defining opportunities that prioritize professional growth, cultural immersion, and excellence within the global business sector.

Job Overview

We are currently seeking talented professionals for the Portuguese Speaking Customer Experts for messaging app position in Greece to join a dynamic team in the vibrant Social Media industry. This role offers an incredible opportunity to advance your career while living in one of the most culturally rich destinations, with many seeking out these unique Portuguese‑speaking jobs for the unparalleled lifestyle benefits they provide.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector.
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety.
• Monitor and analyze social media trends to improve user experience and engagement.
• Resolve technical and non‑technical issues with efficiency and a professional, brand-aligned tone.
• Maintain comprehensive knowledge of the messaging platform's features and updates.
• Collaborate with international teams to ensure seamless service delivery across different time zones.
• Contribute to the continuous improvement of customer support workflows and communication standards.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career‑defining opportunity.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training programs to ensure your success in the Social Media industry.
• Full Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Opportunity to work in the heart of Greece with a global team.
• And Much More...

Life in Greece

Jobs in Greece provide more than just a paycheck; they offer a lifestyle defined by sunshine, ancient history, and a vibrant social scene. Residents in Athens enjoy a Mediterranean climate, world-class cuisine, and proximity to stunning coastlines, making Greece an ideal destination for those seeking a perfect work‑life balance.

Relocating to Greece is an adventure of a lifetime, bolstered by a welcoming local culture and an international community of expatriates. Whether you are exploring the historic landmarks or enjoying the local Mediterranean lifestyle, you will find that living in Greece is as enriching personally as it is professionally.