Portuguese IT Support Expert - Greece Relocation + Training
Employers from Greece
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Benefits offered by this job
Job summary
Mercier Consultancy Group in Athens is seeking Portuguese Speaking IT Customer Experts to join our global team. This role focuses on providing expert technical support for software and hardware inquiries, guiding customers in a fast-paced IT environment, and delivering premium service.
You will collaborate with international teams, maintain high customer satisfaction, document tickets carefully, and stay updated on IT trends.
Qualifications
- Native or fluent Portuguese (spoken and written).
- Proficiency in English for effective communication in a global environment.
- Valid EU passport required.
- Interest or background in Information Technology (IT).
- Excellent analytical and problem-solving skills for IT service requests.
- Strong interpersonal skills and commitment to premium support.
Responsibilities
- Provide expert technical support and troubleshooting for software and hardware inquiries.
- Maintain high levels of customer satisfaction while representing global technology brands.
- Document and resolve IT-related tickets with precision and efficiency.
- Collaborate with international cross-functional teams to ensure seamless service delivery.
- Stay updated on the latest IT trends and product releases to provide informed guidance.
- Ensure interactions follow security and data protection protocols in the IT sector.
- Escalate complex technical issues to engineering or development teams.
Skills
Job description
Mercier Consultancy Group in Athens is seeking Portuguese Speaking IT Customer Experts to join our global team. This role focuses on providing expert technical support for software and hardware inquiries, guiding customers in a fast-paced IT environment, and delivering premium service.
You will collaborate with international teams, maintain high customer satisfaction, document tickets carefully, and stay updated on IT trends.
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