Portuguese-Speaking Customer Care Pro — Remote & Relocation

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

13th & 14th salary

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking Portuguese Speaking Customer Care Experts in Greece. The role offers remote work with relocation support, training, and competitive compensation including the 13th and 14th salaries and a monthly bonus.

You will handle inquiries via phone, email, and live chat, maintain high customer satisfaction, and document interactions in the internal system while collaborating with cross-functional teams to improve processes.

Qualifications

• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication.
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry.

Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent prestigious international brands while upholding the highest standards of service excellence.
• Document all interactions accurately within the internal database system.
• Collaborate with cross-functional teams to identify service improvements and process efficiencies.
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception.

Skills

Portuguese (native/fluent)

English (fluent)

Customer care

Empathy

Active listening

Problem solving

Remote work

Communication skills

Job description

Mercier Consultancy Group is seeking Portuguese Speaking Customer Care Experts in Greece. The role offers remote work with relocation support, training, and competitive compensation including the 13th and 14th salaries and a monthly bonus.

You will handle inquiries via phone, email, and live chat, maintain high customer satisfaction, and document interactions in the internal system while collaborating with cross-functional teams to improve processes.