Portuguese Speaking Customer Care Experts

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

13th & 14th salary

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking Portuguese Speaking Customer Care Experts in Greece. The role offers remote work with relocation support, training, and competitive compensation including the 13th and 14th salaries and a monthly bonus.

You will handle inquiries via phone, email, and live chat, maintain high customer satisfaction, and document interactions in the internal system while collaborating with cross-functional teams to improve processes.

Qualifications

• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication.
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry.

Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent prestigious international brands while upholding the highest standards of service excellence.
• Document all interactions accurately within the internal database system.
• Collaborate with cross-functional teams to identify service improvements and process efficiencies.
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception.

Skills

Portuguese (native/fluent)

English (fluent)

Customer care

Empathy

Active listening

Problem solving

Remote work

Communication skills

Job description

Portuguese Speaking Customer Care Experts

Relocation support is mentioned in the posting.

Portuguese Speaking Customer Care Experts

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.

We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent prestigious international brands while upholding the highest standards of service excellence.
• Document all interactions accurately within the internal database system.
• Collaborate with cross-functional teams to identify service improvements and process efficiencies.
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception.
• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication.
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry.
• Ability to thrive in a remote work environment while remaining fully engaged with the team.
• Previous experience in customer-facing roles is considered an advantage.
• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Training programs to ensure your success.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• A fantastic opportunity to secure one of the most sought-after jobs in Greece.
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle when you relocate to pursue these exciting Portuguese-speaking jobs. Greece offers a unique blend of ancient history, world-class nightlife, and breathtaking beaches, ensuring that your time outside of work is just as enriching as your career in Greece.

Choosing to accept a Portuguese Speaking Customer Care Experts position in Greece means more than just a job; it is a chance to enjoy a superior quality of life. From world-renowned cuisine to a welcoming culture, moving to Greece provides an unforgettable international experience supported by our extensive relocation package.