Portuguese Speaking Customer Experts for Cloud Platform - Work In Athens, Greece

Mercier Consultancy Group; United States; A distancia; USD 47.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance and benefits package

Relocation package

Descripción de la vacante

Mercier Consultancy Group is seeking a Portuguese-speaking Customer Expert for our Cloud Platform in Greece. You will deliver premium technical support to Portuguese-speaking clients using advanced SaaS cloud solutions, troubleshoot inquiries, and guide users through product navigation and feature implementation.

You will document interactions, collaborate with cross-functional teams to resolve issues, and strive to meet customer satisfaction metrics.

Formación

• Native or fluent Portuguese (spoken and written).
• Professional-level English for internal communication.
• Experience in SaaS environments or technical customer support is advantageous.
• Strong digital literacy and ability to grasp complex software ecosystems quickly.
• Proactive, problem-solving mindset for a high-growth tech environment.

Responsabilidades

• Deliver premium technical support to Portuguese-speaking clients using SaaS cloud solutions.
• Troubleshoot platform-specific inquiries, ensuring seamless user experiences and high customer retention.
• Act as a primary point of contact for complex SaaS product navigation and feature implementation.
• Maintain detailed documentation of user interactions and reported technical challenges within our internal databases.
• Collaborate with cross-functional SaaS product teams to escalate and resolve complex technical software issues.
• Achieve individual and team performance metrics centered on customer satisfaction and resolution quality.
• Stay updated on the latest cloud technology trends to provide expert-level guidance to our diverse user base.

Conocimientos

Portuguese speaking

English proficiency

SaaS experience

Problem solving

Digital literacy

Customer support

Descripción del empleo

Portuguese Speaking Customer Experts for Cloud Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic landscape of international business.

Job Overview

We are currently sourcing exceptional talent for the Portuguese Speaking Customer Experts for Cloud Platform position in Greece. This is a unique opportunity to join a fast-paced SaaS environment, providing high-level support and technical guidance to users of cutting-edge cloud infrastructure, making it one of the most exciting Portuguese-speaking jobs currently available in the region.

Key Responsibilities

• Deliver premium technical support to Portuguese-speaking clients using sophisticated SaaS cloud solutions.
• Troubleshoot platform-specific inquiries, ensuring seamless user experiences and high customer retention.
• Act as a primary point of contact for complex SaaS product navigation and feature implementation.
• Maintain detailed documentation of user interactions and reported technical challenges within our internal databases.
• Collaborate with cross-functional SaaS product teams to *escalate* and resolve complex technical software issues.
• Achieve individual and team performance metrics centered on customer satisfaction and resolution quality.
• Stay updated on the latest cloud technology trends to provide expert-level guidance to our diverse user base.
• Native or fluent Portuguese (spoken and written).
• Fluency in English (professional level for internal communication).
• Valid EU passport (mandatory for employment in Greece).
• Previous experience in SaaS environments or technical customer support is highly advantageous.
• Strong digital literacy and the ability to grasp complex software ecosystems quickly.
• A proactive, problem-solving mindset suited for a high-growth tech environment.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus.
• Fully Paid Training on leading Cloud SaaS technologies.
• Comprehensive Health Insurance and benefits package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• And Much More…

Life in Greece

Embark on an incredible professional adventure with one of the most sought-after jobs in Greece. Beyond the workplace, you will experience the legendary Mediterranean climate, where the sun shines for the vast majority of the year, allowing you to enjoy the vibrant culture that Greece is world-famous for.

Relocating to Athens offers an unparalleled quality of life, featuring world-class culinary experiences, a rich historical tapestry, and a welcoming expat community. Whether you are exploring ancient ruins or relaxing on the coast, choosing to pursue your career with these Portuguese-speaking jobs in Greece provides the perfect balance between professional growth and an exceptional lifestyle. Join us in this historic and sun-drenched capital.