Portuguese Speaking IT Customer Experts - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Job summary

Mercier Consultancy Group in Athens is seeking Portuguese Speaking IT Customer Experts to join our global team. This role focuses on providing expert technical support for software and hardware inquiries, guiding customers in a fast-paced IT environment, and delivering premium service.

You will collaborate with international teams, maintain high customer satisfaction, document tickets carefully, and stay updated on IT trends.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective communication in a global environment.
• Valid EU passport required.
• Interest or background in Information Technology (IT).
• Excellent analytical and problem-solving skills for IT service requests.
• Strong interpersonal skills and commitment to premium support.

Responsibilities

• Provide expert technical support and troubleshooting for software and hardware inquiries.
• Maintain high levels of customer satisfaction while representing global technology brands.
• Document and resolve IT-related tickets with precision and efficiency.
• Collaborate with international cross-functional teams to ensure seamless service delivery.
• Stay updated on the latest IT trends and product releases to provide informed guidance.
• Ensure interactions follow security and data protection protocols in the IT sector.
• Escalate complex technical issues to engineering or development teams.

Skills

Portuguese fluency

English proficiency

Analytical skills

Problem solving

Interpersonal skills

IT service

Job description

at Mercier Consultancy Group

Portuguese Speaking IT Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in facilitating seamless career transitions for high-caliber professionals seeking prestigious jobs in Greece and beyond.

Job Overview

We are currently looking for motivated individuals to join our team as Portuguese Speaking IT Customer Experts in Athens. This Portuguese Speaking IT Customer Experts position in Greece is designed for tech-savvy candidates who are eager to advance their careers within the thriving Information Technology sector while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide expert technical support and troubleshooting for software and hardware inquiries in the IT industry.
• Maintain high levels of customer satisfaction while representing global technology brands.
• Document and resolve IT-related tickets with precision and efficiency.
• Collaborate with international cross-functional teams to ensure seamless service delivery.
• Stay updated on the latest IT trends and product releases to provide informed guidance.
• Ensure all interactions follow strict security and data protection protocols standard in the IT sector.
• Escalate complex technical issues to the appropriate engineering or development departments.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective communication within our international work environment.
• Valid EU passport (mandatory).
• A keen interest or background in the Information Technology (IT) industry.
• Excellent analytical and problem-solving skills to manage IT service requests.
• Strong interpersonal skills and a commitment to delivering premium support.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training programs to excel in the IT industry.
• Health Insurance and additional benefits.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More...

Life in Greece

Embarking on one of the many available Portuguese-speaking jobs in Greece offers more than just professional development; it is an invitation to experience an unmatched lifestyle. With its legendary sunshine, historic culture, and vibrant social scene, Greece provides a perfect backdrop for a balanced life, allowing you to enjoy your off-hours exploring world-famous archaeological sites or relaxing on stunning beaches.

Moving to a new country is a breeze with our comprehensive support system, ensuring you settle into the culture of Greece comfortably. From the world-class gastronomy to the warm, welcoming local community, those who relocate for this Portuguese Speaking IT Customer Experts position in Greece find that they are not just starting a job, but building an incredible life in the heart of the Mediterranean.