Portfolio Underwriting & Operations Leader

Mutual of Enumclaw; Seattle (WA); On-site; USD 172,000 - 201,000; Full time

Job summary

Mutual of Enumclaw, based in the Seattle area, seeks a Director of Portfolio Underwriting & Operations to lead Personal, Commercial, and Farm underwriting and operations. You will guide staffing, vendor partnerships, and technology initiatives to optimize risk selection and service quality.

The role reports to the AVP, Underwriting Risk & Operations, and requires 10+ years in P&C with 5+ years managing teams; CPCU or equivalent is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership and change-management abilities.
• Deep understanding of P&C underwriting principles, portfolio management, premium audit, and profitability drivers.
• Strong analytical skills with data, BI tools, staffing and productivity models, and predictive outputs.
• Demonstrated leadership of cross-functional, technology-enabled initiatives, process mapping and workflow redesign.
• Excellent organizational skills and attention to detail.
• Proven ability to operate at strategic and operational levels with on-time delivery.

Responsibilities

• Own portfolio underwriting function: monitor loss performance, appetite, segmentation, growth, retention, rate adequacy, and mix by line/territory/agency.
• Lead disciplined reviews, investigate, recommend, partner, and measure results after changes.
• Oversee underwriting quality program including file reviews, guideline adherence, and exception analysis.
• Oversee premium audit processes and use results to identify exposure patterns.
• Direct inspection strategy with Loss Control/Risk Services and Product Management.
• Lead one Operations team across Personal, Commercial, and Farm lines; manage service levels and capacity.
• Set high standards for associate work and build a career path into underwriting.
• Own the operations KPI framework: SLA attainment, throughput, first-pass quality, cycle time.
• Lead workforce planning via time studies and productivity models.
• Oversee underwriting solutions roadmap: AI-enabled underwriting, efficiency, and workflows.
• Partner with IT on underwriting tech initiatives; ensure clear business cases and ROI.
• Deliver concise reporting on portfolio performance and KPIs to executives.

Skills

Verbal and written communication

Leadership

P&C underwriting principles

Analytical skills

Cross-functional leadership

Organization and detail orientation

Strategic and operational delivery

Education

Bachelor's degree or equivalent

Advanced degree preferred

CPCU/CIC/AU or similar designation

Certification in project management / process improvement

10+ years P&C experience

5+ years leading teams

Job description

Mutual of Enumclaw, based in the Seattle area, seeks a Director of Portfolio Underwriting & Operations to lead Personal, Commercial, and Farm underwriting and operations. You will guide staffing, vendor partnerships, and technology initiatives to optimize risk selection and service quality.

The role reports to the AVP, Underwriting Risk & Operations, and requires 10+ years in P&C with 5+ years managing teams; CPCU or equivalent is preferred.