Senior Director of Portfolio Underwriting & Operations

Mutual Of Enumclaw Insurance Holding Company

Enumclaw (WA)

On-site

USD 172,000 - 223,000

Full time

5 days ago

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Job summary

Mutual of Enumclaw Insurance Holding Company, based in the Greater Seattle area, seeks a Director of Portfolio Underwriting & Operations to lead Underwriting Operations and Portfolio Underwriting & Solutions for Personal, Commercial, and Farm lines.

This role ensures correct risk selection, efficient processing, and partnership with Field/Production Underwriting, Product Management, Claims, IT, and vendors to reach staffing and profitability targets.

Qualifications

10+ years of progressive P&C insurance experience incl. underwriting, portfolio management, or underwriting operations

Responsibilities

Lead an org of ~23 through two managers; mentor, coach, succession planning.
Set goals, accountability structures, and performance expectations for each team.
Foster data-driven decision-making, continuous improvement, and accountability.
Manage external vendor relationships for underwriting data, tools, inspections, and service providers.
Own the portfolio underwriting function: monitor loss performance, appetite, segmentation, growth, retention, rate adequacy, and mix.
Lead operations KPI framework including SLA attainment, throughput, and cycle time.
Lead underwriting solutions roadmap and partner with IT on tech initiatives.