Portfolio Operations Manager, Class A CRE

RELATED; City of Niagara Falls (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health care: medical, dental, vision

401(k) matching

FSAs and HSA

Employer-paid life and AD&D insurance

Paid leave & disability programs

PTO 19+ days

Mental health resources

Tuition & certification reimbursement

Internal advancement opportunities

Job summary

Related Commercial Management Company (RCMC) is seeking an experienced portfolio operations leader to drive excellence across a Class A office portfolio. You will partner with senior leadership to translate strategy into action, optimize operations, and elevate performance across multiple assets.

The role focuses on SOP development, cross-functional collaboration, and financial stewardship, with a base salary in the mid-to-high range and a comprehensive benefits package.

Qualifications

• 5+ years of commercial property management or portfolio operations experience
• Strong understanding of budgeting, vendor management, and building services
• Experience supporting multi-site or portfolio-level operations
• Ability to step into property-level leadership responsibilities when needed (AGM/GM)
• Strong financial acumen with budgets, variance reports, forecasting and operating expenses
• Proven ability to manage multiple priorities, projects, and stakeholders
• Experience driving operational improvements, SOP implementation, or process optimization
• Excellent communication and relationship-building across corporate and field teams
• Proficiency in Microsoft Office, especially Excel; experience with PM systems

Responsibilities

• Design, implement, and monitor SOPs across the portfolio to ensure consistency and high service levels
• Identify opportunities to optimize systems, tools, and platforms for better performance
• Support procurement, contracting, bid processes, negotiations, and service delivery oversight
• Provide portfolio-wide operational support and fill gaps at property level as needed
• Onboard new properties to the portfolio with systems setup and vendor transitions
• Escalate and resolve operational issues with guidance from leadership
• Share best practices across properties to replicate success across the portfolio
• Track KPIs and contribute to reports and executive summaries to leadership
• Assist with portfolio initiatives, audits, and cross-functional projects
• Develop training and onboarding materials; serve as liaison between properties and corporate

Skills

Property management

Budgeting

Vendor management

Building services

Multi-site operations

AGM/GM support

SOP implementation

Cross-functional collaboration

Excel

PM systems

Tools

Property management systems

Job description

Related Commercial Management Company (RCMC) is seeking an experienced portfolio operations leader to drive excellence across a Class A office portfolio. You will partner with senior leadership to translate strategy into action, optimize operations, and elevate performance across multiple assets.

The role focuses on SOP development, cross-functional collaboration, and financial stewardship, with a base salary in the mid-to-high range and a comprehensive benefits package.