Operations Manager (Class A Office)

RELATED; City of Niagara Falls (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health care: medical, dental, vision

401(k) matching

FSAs and HSA

Employer-paid life and AD&D insurance

Paid leave & disability programs

PTO 19+ days

Mental health resources

Tuition & certification reimbursement

Internal advancement opportunities

Job summary

Related Commercial Management Company (RCMC) is seeking an experienced portfolio operations leader to drive excellence across a Class A office portfolio. You will partner with senior leadership to translate strategy into action, optimize operations, and elevate performance across multiple assets.

The role focuses on SOP development, cross-functional collaboration, and financial stewardship, with a base salary in the mid-to-high range and a comprehensive benefits package.

Qualifications

• 5+ years of commercial property management or portfolio operations experience
• Strong understanding of budgeting, vendor management, and building services
• Experience supporting multi-site or portfolio-level operations
• Ability to step into property-level leadership responsibilities when needed (AGM/GM)
• Strong financial acumen with budgets, variance reports, forecasting and operating expenses
• Proven ability to manage multiple priorities, projects, and stakeholders
• Experience driving operational improvements, SOP implementation, or process optimization
• Excellent communication and relationship-building across corporate and field teams
• Proficiency in Microsoft Office, especially Excel; experience with PM systems

Responsibilities

• Design, implement, and monitor SOPs across the portfolio to ensure consistency and high service levels
• Identify opportunities to optimize systems, tools, and platforms for better performance
• Support procurement, contracting, bid processes, negotiations, and service delivery oversight
• Provide portfolio-wide operational support and fill gaps at property level as needed
• Onboard new properties to the portfolio with systems setup and vendor transitions
• Escalate and resolve operational issues with guidance from leadership
• Share best practices across properties to replicate success across the portfolio
• Track KPIs and contribute to reports and executive summaries to leadership
• Assist with portfolio initiatives, audits, and cross-functional projects
• Develop training and onboarding materials; serve as liaison between properties and corporate

Skills

Property management

Budgeting

Vendor management

Building services

Multi-site operations

AGM/GM support

SOP implementation

Cross-functional collaboration

Excel

PM systems

Tools

Property management systems

Job description

Responsibilities

Have you built your career managing Class A office towers and are ready to make an impact beyond a single property? This is an exciting opportunity to leverage your property management expertise in a broader, portfolio-wide role where you’ll serve as a key liaison between corporate leadership and property management teams. Working closely with senior leadership and PMO leaders, you’ll help translate business strategy into action, drive operational improvements, and elevate performance across a premier Class A commercial real estate portfolio.

If you enjoy solving complex operational challenges, collaborating with leadership, and helping property teams succeed, this role offers the opportunity to expand your influence, shape best practices, and make a meaningful impact across multiple assets — all while staying connected to the day-to-day realities of property operations.

RCMC Portfolio: Hudson Yards | Related | Deutsche Bank Center | Related | 85 Tenth Avenue | Related

Responsibilities include, but are not limited to, the following:

Operational Excellence

• Assist in the design, implementation, and monitoring of standard operating procedures (SOPs) and operational best practices, ensuring consistency, efficiency, and a Class A+ level of service across the commercial portfolio
• Optimize operational systems, tools, and platforms by identifying opportunities and inefficiencies, and implementing solutions to improve overall performance and workflow
• In coordination with senior leadership, support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight.

Portfolio Coverage & Field Support

• Provide operational support across the portfolio as needed, stepping into property-level gaps at the Assistant General Manager or General Manager level based on business needs and team coverage.
• Support the operational onboarding of new properties entering the portfolio, including systems set up, vendor transitions and alignment with portfolio standards.
• Serve as a portfolio-level resource for property teams on escalated operational issues, providing guidance, troubleshooting support, and resolution assistance in a timely manner.
• Facilitate best practice sharing across property teams by identifying what is working well at individual assets and supporting the replication of those practices across the broader portfolio.

Portfolio Initiatives & Performance Tracking

• Assist with and help drive portfolio-wide initiatives, operational rollouts, audits, and cross-functional projects and process improvements.
• Track KPIs to measure adoption, performance, and success of operational initiatives across the portfolio
• Contribute to the preparation of operational reports, dashboards, and executive-level summaries to communicate portfolio performance, initiative progress, and key findings to senior leadership.

Change Management & Adoption

• Develop training, communication, and onboarding materials to support the rollout of new processes, systems, and programs at the property level.
• Act as a liaison between property teams and corporate functions to ensure alignment, clear two-way communication, and consistent execution.
• Build and maintain strong relationships across the organization, ensuring honest, timely, and transparent communication at all levels.

Financial Management & Budgeting

• Support expense management efforts, including ongoing assessment of vendor contracts, service agreements, and property-level functions to optimize cost efficiency.
• Monitor vendor and contractor performance against established SLAs and contract terms, flagging deficiencies and supporting corrective action in coordination with property teams and procurement.
• Support portfolio annual operating budgets; analyze financial statements on an ongoing basis, including review of variance reports and reforecasts to revenue, expenses, and capital expenditure.
• Contribute to annual business planning, budgeting, and forecasting processes in coordination with Finance and Asset Management.

Business Strategy & Cross-Functional Support

• Partner cross-functionally with Property Management, Accounting, Finance, Asset Management, IT, Engineering, Procurement, and other corporate and field teams to support operational initiatives, resolve issues, and drive consistent execution across the portfolio.
• Support strategic planning efforts by providing insights, data analysis, and recommendations on operational improvements and service enhancements.

Compensation

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $125,000 - $135,000 + Discretionary Bonus

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits:Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness:19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Qualifications

• 5+ years of commercial property management or portfolio operations experience, preferably within Class A office property
• Strong understanding of property operations, budgeting, vendor management, and building services
• Experience supporting multi-site or portfolio-level operations preferred
• Ability to step into property-level leadership responsibilities when needed, including AGM or GM-level support
• Strong financial acumen with experience reviewing budgets, variance reports, forecasting, and operating expenses
• Proven ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment
• Experience driving operational improvements, SOP implementation, or process optimization initiatives
• Excellent communication and relationship-building skills with the ability to collaborate across corporate and field teams
• Highly organized, solutions-oriented, and adaptable with strong attention to detail
• Proficiency in Microsoft Office Suite, including Excel, and experience with property management systems preferred

Build Your Career with Related Commercial Management Company

Related Commercial Management Company (RCMC), a subsidiary of Related Companies, manages prestigious office and retail spaces across Hudson Yards, Deutsche Bank Center, and 85th & 10th. Our portfolio includes state-of-the-art office towers like 50 Hudson Yards, 55 Hudson Yards, and 30 Hudson Yards, home to Fortune 500 companies and global industry leaders. As an office property management professional at RCMC, you’ll be key in managing iconic commercial properties, working alongside top corporate clients and global brands, and benefiting from career growth, leadership development, and mentorship. You’ll be part of an innovative, high-performance team that sets industry standards in commercial real estate.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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