Operations Manager (Class A Office)

RELATED; New York (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health care: medical, dental, and視on

401(k) matching

Paid time off (PTO) 19+ days

Fertility, surrogacy, and adoption ass

Tuition & certification reimbursement

Job summary

Related Commercial Management Company (RCMC) seeks an experienced portfolio operations leader to oversee multi-site performance and drive strategic initiatives across Class A assets. You will collaborate with senior leadership, translate business strategy into action, and elevate service levels across the portfolio.

You will design SOPs, optimize workflows, and manage budgets, vendor performance, and onboarding for new properties while supporting cross-functional teams and executive reporting.

Qualifications

• 5+ years of commercial property management or portfolio operations experience.
• Strong budgeting and vendor management knowledge.
• Experience supporting multi-site or portfolio-level operations.
• Ability to lead at AGM/GM level when needed.
• Strong financial acumen with budgets, variances, forecasts.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Design and monitor SOPs for portfolio-wide consistency.
• Optimize systems and workflows across properties.
• Support procurement, contracting, and service delivery oversight.
• Provide field support and onboarding of new properties.
• Track KPIs and prepare executive portfolio reports.
• Collaborate with cross-functional teams to drive initiatives.

Skills

Communication skills

Relationship building

Organizational skills

Problem solving

Financial acumen

Project management

Stakeholder management

Excel

Property management systems

Tools

Microsoft Office Suite (Excel)

Property management systems

Job description

Responsibilities

Have you built your career managing Class A office towers and are ready to make an impact beyond a single property? This is an exciting opportunity to leverage your property management expertise in a broader, portfolio-wide role where you’ll serve as a key liaison between corporate leadership and property management teams. Working closely with senior leadership and PMO leaders, you’ll help translate business strategy into action, drive operational improvements, and elevate performance across a premier Class A commercial real estate portfolio.

If you enjoy solving complex operational challenges, collaborating with leadership, and helping property teams succeed, this role offers the opportunity to expand your influence, shape best practices, and make a meaningful impact across multiple assets — all while staying connected to the day-to-day realities of property operations.

RCMC Portfolio: Hudson Yards | Related | Deutsche Bank Center | Related | 85 Tenth Avenue | Related

Responsibilities include, but are not limited to, the following:

Operational Excellence

• Assist in the design, implementation, and monitoring of standard operating procedures (SOPs) and operational best practices, ensuring consistency, efficiency, and a Class A+ level of service across the commercial portfolio
• Optimize operational systems, tools, and platforms by identifying opportunities and inefficiencies, and implementing solutions to improve overall performance and workflow
• In coordination with senior leadership, support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight.

Portfolio Coverage & Field Support

• Provide operational support across the portfolio as needed, stepping into property-level gaps at the Assistant General Manager or General Manager level based on business needs and team coverage.
• Support the operational onboarding of new properties entering the portfolio, including systems set up, vendor transitions and alignment with portfolio standards.
• Serve as a portfolio-level resource for property teams on escalated operational issues, providing guidance, troubleshooting support, and resolution assistance in a timely manner.
• Facilitate best practice sharing across property teams by identifying what is working well at individual assets and supporting the replication of those practices across the broader portfolio.

Portfolio Initiatives & Performance Tracking

• Assist with and help drive portfolio-wide initiatives, operational rollouts, audits, and cross-functional projects and process improvements.
• Track KPIs to measure adoption, performance, and success of operational initiatives across the portfolio
• Contribute to the preparation of operational reports, dashboards, and executive-level summaries to communicate portfolio performance, initiative progress, and key findings to senior leadership.

Change Management & Adoption

• Develop training, communication, and onboarding materials to support the rollout of new processes, systems, and programs at the property level.
• Act as a liaison between property teams and corporate functions to ensure alignment, clear two-way communication, and consistent execution.
• Build and maintain strong relationships across the organization, ensuring honest, timely, and transparent communication at all levels.

Financial Management & Budgeting

• Support expense management efforts, including ongoing assessment of vendor contracts, service agreements, and property-level functions to optimize cost efficiency.
• Monitor vendor and contractor performance against established SLAs and contract terms, flagging deficiencies and supporting corrective action in coordination with property teams and procurement.
• Support portfolio annual operating budgets; analyze financial statements on an ongoing basis, including review of variance reports and reforecasts to revenue, expenses, and capital expenditure.
• Contribute to annual business planning, budgeting, and forecasting processes in coordination with Finance and Asset Management.

Business Strategy & Cross-Functional Support

• Partner cross-functionally with Property Management, Accounting, Finance, Asset Management, IT, Engineering, Procurement, and other corporate and field teams to support operational initiatives, resolve issues, and drive consistent execution across the portfolio.
• Support strategic planning efforts by providing insights, data analysis, and recommendations on operational improvements and service enhancements.

Compensation

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $125,000 - $135,000 + Discretionary Bonus

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits:Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness:19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Qualifications

• 5+ years of commercial property management or portfolio operations experience, preferably within Class A office property
• Strong understanding of property operations, budgeting, vendor management, and building services
• Experience supporting multi-site or portfolio-level operations preferred
• Ability to step into property-level leadership responsibilities when needed, including AGM or GM-level support
• Strong financial acumen with experience reviewing budgets, variance reports, forecasting, and operating expenses
• Proven ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment
• Experience driving operational improvements, SOP implementation, or process optimization initiatives
• Excellent communication and relationship-building skills with the ability to collaborate across corporate and field teams
• Highly organized, solutions-oriented, and adaptable with strong attention to detail
• Proficiency in Microsoft Office Suite, including Excel, and experience with property management systems preferred

Build Your Career with Related Commercial Management Company

Related Commercial Management Company (RCMC), a subsidiary of Related Companies, manages prestigious office and retail spaces across Hudson Yards, Deutsche Bank Center, and 85th & 10th. Our portfolio includes state-of-the-art office towers like 50 Hudson Yards, 55 Hudson Yards, and 30 Hudson Yards, home to Fortune 500 companies and global industry leaders. As an office property management professional at RCMC, you’ll be key in managing iconic commercial properties, working alongside top corporate clients and global brands, and benefiting from career growth, leadership development, and mentorship. You’ll be part of an innovative, high-performance team that sets industry standards in commercial real estate.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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