Portfolio Operations Leader – Scale Markets & Impact

Welcome Pickups; Ohio; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vibrant and fresh work environment

Flexible work-from-home policy

The tools you need to perform daily

L&D personal budget

Private Insurance Plan

+4 extra PTO days annually

Join the next big thing at ground</},{

Descripción de la vacante

Welcome Pickups is seeking a Portfolio Operations Manager to oversee a diverse portfolio of destinations across multiple markets. You will use data-driven monitoring and standardized processes to keep markets healthy at scale, while engaging driver communities and driving automation with BI and product teams.

You will thrive on complexity, manage several markets simultaneously, and contribute to high-growth operations with a focus on efficiency, quality, and scalable solutions.

Formación

• 2-4 years of experience in operations, logistics, mobility, or marketplace management.
• Strong analytical skills and comfortable working with dashboards and data.
• Ability to manage multiple priorities and keep markets running smoothly.

Responsabilidades

• Manage a destination portfolio across markets, ensuring correct configurations and performance targets.
• Monitor performance at scale using dashboards and alerts; intervene when thresholds are breached.
• Capture market intelligence on pricing, competition, and local conditions; feed data to central teams.
• Engage driver communities across markets, collecting feedback and identifying ambassadors.
• Deploy standardized initiatives; run incentives and engagement campaigns at scale with playbooks.
• Ensure quality and compliance by monitoring adherence to guidelines and flag issues centrally.
• Drive automation by collaborating with BI and Product to improve monitoring and reporting.
• Escalate strategically by identifying patterns across the portfolio and seeking central support when needed.

Conocimientos

Analytical skills

Dashboards

Data-driven

Prioritization

Communication

Ambiguity tolerance

Herramientas

BI tools

Descripción del empleo

Welcome Pickups is seeking a Portfolio Operations Manager to oversee a diverse portfolio of destinations across multiple markets. You will use data-driven monitoring and standardized processes to keep markets healthy at scale, while engaging driver communities and driving automation with BI and product teams.

You will thrive on complexity, manage several markets simultaneously, and contribute to high-growth operations with a focus on efficiency, quality, and scalable solutions.