Client Portfolio Lead — Builder of Scalable Ops

Supporting Strategies; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Supporting Strategies seeks a Client Portfolio Manager to lead a compact team delivering financial operations solutions to a portfolio of small businesses. You will cultivate client relationships, ensure quality delivery, and drive continuous improvement as you test and refine a new team model.

This role requires a challenger mindset, comfort with ambiguity, and the ability to make principled judgments without a fully mapped playbook, while coaching associates toward greater ownership and impact.

Qualifications

• Client-facing responsibilities requiring strong communication and relationship-building.
• Coaching and people leadership to grow a small team.
• Organizational agility to prioritize across multiple clients and balance workloads.
• Process-minded with ability to document and standardize new practices.

Responsibilities

• Own and deliver client work across your portfolio, working directly alongside associates to ensure quality, coordinate priorities, and meet deadlines.
• Lead and develop associates, setting clear expectations, balancing workloads, and building their skills and autonomy.
• Serve as the primary escalation point for client issues, providing context and solutions to leadership when needed.
• Document and refine emerging practices, turning lessons learned into repeatable processes that can scale.
• Test, learn, and share insights to improve the pilot and inform broader adoption.

Skills

Client-facing communication

Coaching ability

Organizational agility

Process documentation

Leadership

Ambiguity tolerance

Job description

Supporting Strategies seeks a Client Portfolio Manager to lead a compact team delivering financial operations solutions to a portfolio of small businesses. You will cultivate client relationships, ensure quality delivery, and drive continuous improvement as you test and refine a new team model.

This role requires a challenger mindset, comfort with ambiguity, and the ability to make principled judgments without a fully mapped playbook, while coaching associates toward greater ownership and impact.