Portfolio Growth Specialist — AI‑Driven Client Relations

C.H. Robinson; Kansas City (MO); Hybrid; USD 26,000 - 53,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) with company matching

Employee Stock Purchase Plan

Career development opportunities

Job summary

C.H. Robinson is seeking an Associate Portfolio Executive to build and manage a customer portfolio, developing long‑term trusted relationships.

You’ll leverage AI‑powered tools to simplify quoting, planning, and scheduling, focusing on selling, problem‑solving, and growing revenue. You’ll operate with autonomy yet be backed by the scale, technology, and credibility of a global supply chain leader, with onboarding, coaching, and clear opportunities for accelerated career growth in a

Qualifications

• Diploma or GED required.
• Experience engaging customers and solving problems.
• Willingness to travel up to 10% as needed.

Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team‑first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand‑ups.

Skills

High School Diploma or GED

Customer Engagement

Travel up to 10%

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking an Associate Portfolio Executive to build and manage a customer portfolio, developing long‑term trusted relationships.

You’ll leverage AI‑powered tools to simplify quoting, planning, and scheduling, focusing on selling, problem‑solving, and growing revenue. You’ll operate with autonomy yet be backed by the scale, technology, and credibility of a global supply chain leader, with onboarding, coaching, and clear opportunities for accelerated career growth in a