Portfolio-Focused Tier 2 Customer Success Specialist

Mindlance; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Mindlance's consulting client in Austin, TX is hiring a Customer Success Specialist – Tier 2. The role centers on retention, account health, and product adoption within a large pooled portfolio.

You will manage ~150 customers through a shared queue, build long-term relationships, and intervene based on health signals and usage patterns to maximize value. Ideal for a relationship-focused CS or AM who thrives in a signal-driven environment.

Qualifications

• Relationship-focused approach to customer success.
• Experience with high-volume, pooled customer portfolios.
• Strong business judgment and cross-functional collaboration.

Responsibilities

• Manage an assigned portion of a pooled Tier 2 customer portfolio via a shared queue.
• Build and maintain productive, long-term customer relationships across a high-volume book.
• Use health data and usage patterns to identify customers needing attention.
• Monitor engagement trends and take action when adoption weakens.
• Provide coverage for teammates during absences or high demand.

Skills

Relationship building

Customer success

Account management

Job description

Mindlance's consulting client in Austin, TX is hiring a Customer Success Specialist – Tier 2. The role centers on retention, account health, and product adoption within a large pooled portfolio.

You will manage ~150 customers through a shared queue, build long-term relationships, and intervene based on health signals and usage patterns to maximize value. Ideal for a relationship-focused CS or AM who thrives in a signal-driven environment.