Customer Success Renewal Specialist

Lightspeed Systems; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

Lightspeed Systems is seeking a CustomerSuccess Renewal Specialist to manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Based in Austin, you will proactively reach out to customers at least 90 days prior to renewal, coordinate with internal teams to ensure accurate pricing, and maintain up-to-date CRM data while delivering high-quality service.

This role supports annual retention goals and requires strong communication, organization, and SaaS

Qualifications

• 1–2 years of client service experience.
• Four-year degree and account management experience preferred.
• Experience with Salesforce and SaaS industry preferred.

Responsibilities

• Manage resellers and clients within an assigned account.
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly.
• Assist with opportunity management and opportunity corrections.
• Proactively reach out to customers a minimum of 90 days prior to renewal date.
• Resolve issues related to order processing, and license expirations.
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
• Assist clients with requests related to licensing, renewal maintenance, and invoicing.
• Follow defined mitigation processes across the organization to retain business.
• Foster relationships with your client base.

Skills

Client service

Communication

Relationship building

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Lightspeed Systems is seeking a CustomerSuccess Renewal Specialist to manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Based in Austin, you will proactively reach out to customers at least 90 days prior to renewal, coordinate with internal teams to ensure accurate pricing, and maintain up-to-date CRM data while delivering high-quality service.

This role supports annual retention goals and requires strong communication, organization, and SaaS