Portfolio Account Specialist

Credibly; Southfield (MI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote or hybrid work

4 weeks PTO on day one

8 paid company holidays

401k with company match

Medical insurance

Dental and Vision

HSA and FSA available

Life insurance

Job summary

Credibly is seeking a Portfolio Specialist to support the Collections Department in managing customers and recovery efforts. The role involves servicing, collecting, and negotiating resolutions for accounts in default; hybrid work may be available after training.

The ideal candidate has 1–2 years of collections or customer service experience, strong WPM, and proficiency with Word/Excel. Qualifications include an Associate degree or higher and a high school diploma.

Qualifications

• 1-2 years collections or customer service experience.
• Strong attention to detail and organizational skills.
• Ability to shift priorities in response to change.
• Proficient in Microsoft Word and Excel; good typing speed (WPM > 45).

Responsibilities

• Communicate with customers via phone, text, or email.
• Audit accounts daily to determine case status.
• Maintain and monitor accounts in Portfolio Department.
• Follow up on payment declines and initiate resolutions.
• Assist customers reconciling ACH debits and process credits/debits daily.
• Maintain and manage all new/existing modifications.
• Solve complex processing issues and analyze credit bureaus as needed.
• Handle document requests and prepare letters for internal collection efforts.

Skills

Collections experience

Customer service

Attention to detail

WPM > 45

Microsoft Word

Microsoft Excel

Education

Associate Degree or higher

High School diploma

Job description

Description

Who We Are:

A Top Place to Work!

We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and merchant cash advances to lines of credit, we offer a suite of financing products that can accommodate nearly any stage of business development or credit profile.

Founded in 2010 with offices in Michigan, New York, and Arizona, we have provided access to over $1 billion to more than 20,000 small businesses nationwide. On top of being nominated as one of Crain’s 50 fastest growing companies in New York and making several appearances on the Inc. 500 list, Credibly is annually recognized for having one of the "Best Blogs For Small Businesses" by several media outlets.

The Opportunity

The portfolio specialist position will support the Portfolio (Collections) Department by assisting with the management of our customers and our internal recovery efforts. Tasks to include servicing, collecting, and negotiating resolution of our products that are in default of contractual terms. The correct candidate is deadline driven, is comfortable working on a desktop/laptop system, and has strong WPM typing skills while multitasking in a fast-paced environment. Upon successful training, this position will have the option of a hybrid work schedule.

What You Will Do

• Communicate directly with customers via phone, text message, or email.
• Audit accounts daily to determine case status.
• Maintain and monitor all accounts being handled within the Portfolio Department.
• Follow up on payment declines and initiate resolutions.
• Assist customers seeking to reconcile their ACH debits.
• Process any credits or debits with merchants daily as requested.
• Maintain and manage all new and existing modifications.
• Solve complex processing issues with customers.
• Run and analyze credit bureaus as needed for the purpose of investigation.
• Handle document requests from customers and business partners.
• Use templates for preparing letters and other documents related to internal collection efforts.
• Print, review, and mail signed documents.
• File, update and amend UCC liens, as necessary.
• Review UCC alerts and other external triggers to determine proper follow up.
• Additional projects as assigned by management.

What Makes You Special

• 1-2 years collections, customer service, or combined applicable experience.
• Self-starter needing minimal supervision.
• Have a natural drive for accuracy.
• Ability to shift priorities in response to change.
• Possess strong attention to detail and organizational skills.
• Proficient in Microsoft Word and Microsoft Excel
• Proven track record of sound decision making and follow through.
• Excellent written and oral communication skills.
• Strong critical thinking skills
• Strong arithmetic skills
• Ability to learn new software quickly.
• High School diploma

Who You Are

• Associate Degree or higher
• Legal, Bankruptcy, and/or UCC knowledge
• WPM > 45
• Physical, Travel & Other Requirements:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; reach with hands and arms; climb or balance and talk or hear. The employee must regularly lift and /or move up to 10 pounds.

How You Will Benefit

• Flexible working conditions, including remote or hybrid work
• 4 weeks of PTO on day one
• 8 Paid Company Holidays
• Paid Parental Leave, Bereavement, and Jury Duty
• 401k with company match (and 100% vesting after 2 years)
• Medical insurance through BCBSM or BCN
• Dental and Vision provided by BCBS
• HSA and FSA available, including LPFSA and Dependent Care
• Company paid life insurance and short term disability
• Additional optional insurances

Salary Description

$20.00 per hour