Credit & Collections Representative

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Job summary

Circle Logistics, Inc seeks a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts through the credit lifecycle, from onboarding to payment collection. You will evaluate creditworthiness, drive timely collections, and collaborate with sales and operations to resolve disputes while maintaining business continuity.

Qualifications include 2+ years in credit management or AR, strong Excel skills, and excellent communication.

Qualifications

• 2+ years in credit management, collections, or AR (freight brokerage/3PL preferred)
• Knowledge of order-to-cash processes and credit risk assessment
• Professional communication skills with firm, professional conversations while maintaining relationships
• Proficiency in Excel with sorter, filter, and lookup across multiple systems
• Strong organizational skills with attention to detail for high-volume portfolios
• Self-directed work approach with accountability and follow-through

Responsibilities

• Manage and monitor customer account portfolios, track aging, and prioritize collection outreach to optimize DSO and minimize past-due balances
• Execute outbound collection activities by phone and written correspondence to secure payment on overdue invoices
• Conduct credit evaluations for new customers using scoring frameworks, credit reports, and references to determine limits and terms
• Assess credit limit modifications and term extensions using internal scoring criteria
• Investigate and resolve billing discrepancies, short payments, and deductions with sales, operations, and customers
• Process and reconcile cash applications, investigate unapplied or misapplied payments, maintain account accuracy
• Implement credit holds and escalate delinquent accounts for collections or legal action per policy
• Document all collection activities and customer communications with accurate records
• Generate aging reports and exposure analyses for management and identify credit risks

Skills

Credit management

Collections

Accounts receivable

Excel

Communication

Attention to detail

Organization

Self-directed work

Tools

TransportPro

Cargotel

QuickBooks

HubSpot

Job description

Who We Are:

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Who We Are:

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Job Description

We are seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts throughout the credit lifecycle, from initial onboarding through payment collection. This position requires the ability to evaluate creditworthiness, execute timely collection of outstanding receivables, and collaborate with sales and operations teams to resolve disputes while maintaining business continuity. This role demands strong relationship management capabilities combined with professional assertiveness in collections activities.

Primary Responsibilities

• Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances
• Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices
• Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms
• Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria
• Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers
• Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy
• Implement credit holds on accounts and elevate severely delinquent accounts for third‑party collections or legal proceedings in accordance with company policy
• Document all collection activities and customer communications with comprehensive, accurate records
• Generate aging reports and exposure analyses for management review and identify emerging credit risks

Qualifications

Required Qualifications

• Minimum 2+ years of professional experience in credit management, collections, or accounts receivable functions (freight brokerage, transportation, or 3PL industry experience strongly preferred)
• Demonstrated knowledge of order-to-cash processes and credit risk assessment fundamentals
• Professional communication skills with the ability to conduct firm, professional conversations while maintaining business relationships
• Proficiency in Microsoft Excel, including data sorting, filtering, and lookup functions, with demonstrated ability to work across multiple software systems
• Exceptional organizational capabilities with meticulous attention to detail and the capacity to manage high-volume account portfolios
• Self‑directed work approach with demonstrated accountability and follow‑through on assigned tasks

Preferred Qualifications

• Experience with Transportation Management Systems (TransportPro, Cargotel, or equivalent) and accounting software platforms (QuickBooks)
• Familiarity with Customer Relationship Management (CRM) tools, such as HubSpot
• Background in commercial credit reporting tools and new‑customer underwriting processes

Benefits

Additional Information

• Competitive base-salary + uncapped commission
• On‑site training and career development with a fast track to promotion
• Insurance benefits including: Health, vision, dental, life, and disability
• Paid holidays and paid time off after 90 days