Porter/Concierge

Phipps Houses; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading non-profit housing organization is seeking a Porter/Concierge for a hybrid role in Far Rockaway, Queens. This position entails cleaning and maintaining common areas, while also performing concierge duties, including managing building security and assisting residents with packages. Candidates should have prior experience in custodial work or as a concierge, strong customer service skills, and be proficient with computers. A high school diploma or GED is preferred.

Qualifications

• 1-3 months of prior experience related to Porter or Custodial work.
• Experience as a concierge in residential buildings preferred.
• Strong customer service and tenant management skills.

Responsibilities

• Clean and maintain common areas including lobbies, hallways, and elevators.
• Monitor security and access to the building.
• Track work orders and assist residents with packages.

Skills

Customer service skills

Strong communication skills

Multi-tasking abilities

Education

High School or GED

Tools

Microsoft Outlook

Job description

Phipps Houses is one of the nation’s oldest and largest not-for-profit developer/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle‑income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., it conducts residential and some commercial property management, and its tax‑exempt affiliate, Phipps Neighborhoods, provides human services to its development communities.

We are seeking qualified candidates for the position of Porter/Concierge at one of our newest developments located in Far Rockaway Queens. This is a hybrid position where you will work 4 days per week in the role of Porter and one day per week as a Concierge. As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full‑time Concierge staff for lunch breaks or fill in as needed.

Porter - Essential Duties and Responsibilities

• Cleans and polishes lighting fixtures, marble surfaces, and trim
• Cleans rooms, hallways, lobbies, rest rooms, corridors, elevators, stairways, laundry room, locker rooms and other work areas.
• Sweeps, scrubs, mops, waxes, and polishes floors and stairways.
• Dusts furniture and equipment, vacuum carpets.
• Polishes metalwork, cleans tiles and saddles.
• Washes wall and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets
• Clean vacant apartments as required
• Check compactor, remove full compactor garbage bags and put out for pick up per schedule. Sweep, mop and disinfect compactor room.
• Replenishes bathroom supplies.
• Clean garage, basement area and grounds
• Shovels snow and clears walkways in winter
• Transports small equipment or tools between departments.
• Perform other duties as assigned or needed

Concierge Essential Duties and Job Responsibilities

• Candidate must maintain a strong professional presence and be well spoken and articulate in their interactions with residents and their guests.
• Must be able to enter and track work orders into the system that are submitted by residents or staff members.
• Primary responsibility for maintaining proper access and security of the building for residents, employees and guests including monitoring of security camera feeds and in‑person entranceways into the premises.
• Strong observational and diagnostic skills to proactively recognize and raise possible security or other building issues in a timely manner to resident manager.
• Properly screen all visitors to the building and announce welcomed visitors via the building’s intercom system.
• Assist with retrieving packages for tenants from the package room per established protocols.
• Ensure package room is maintained in an orderly manner.
• Assist with other duties that may be assigned by management.

Qualifications

Experience

One to three months prior experience related Porter or Custodial experience and/or training
Prior experience as a concierge in residential building preferred.
Excellent customer service skills
Must be proficient with a computer and be familiar with using Microsoft Outlook
Prior direct experience and proven track record in a similar role preferred

Leadership/Personal Skills

Team player able to work well with others
Strong customer service skills and managing tenant relationships in an extremely professional and courteous manner.
Excellent oral and communications skills
Exemplary work ethic and attention to detail with and focus on building cost control and efficiency
Multi‑tasking and management of multiple projects/tasks concurrently
Ability to take direction from Superintendent, Facilities Director and Management staff.

Requirements

High School or GED Preferred

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Phipps Houses Group of Companies and Phipps Neighborhoods are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. The Phipps Houses Group of Companies and Phipps Neighborhoods organizations are committed to integrity, excellence, and diversity among its employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.