Porter/Concierge

Phipps Houses; New York (NY); Hybrid; USD 35,000 - 45,000; Part time

Job summary

A property management company in New York seeks a Porter/Concierge. This hybrid position combines cleaning and concierge duties, requiring strong customer service skills and flexibility. The ideal candidate will maintain cleanliness, ensure building security, and assist residents effectively. Prior experience in similar roles is preferred. Applicants must have a high school diploma or GED and be authorized to work in the U.S. The role may develop into a full-time Concierge position.

Qualifications

• 1-3 months of prior related experience as a Porter or Custodian.
• Prior concierge experience in a residential building preferred.

Responsibilities

• Maintain cleanliness of lighting fixtures, surfaces, and floors.
• Ensure proper access and security of the building.
• Handle work orders from residents efficiently.

Skills

Strong customer service skills

Excellent oral and communications skills

Ability to take direction

Multi-tasking

Education

High School or GED Preferred

Tools

Microsoft Outlook

Job description

We are seeking qualified candidates for the position of Porter/Concierge at one of our newest developments located in East New York. This is a hybrid position where you will work 4 days per week in the role of Porter and one day per week as a Concierge. As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time Concierge staff for lunch breaks or fill in as needed.

Porter Responsibilities

• Cleans and polishes lighting fixtures, marble surfaces, and trim.
• Cleans rooms, hallways, lobbies, rest rooms, corridors, elevators, stairways, laundry room, lockerrooms and other work areas.
• Sweeps, scrubs, mops, waxes, and polishes floor s and stairways.
• Dusts furniture and equipment, vacuum carpets.
• Polishes metalwork, cleans tiles and saddles.
• Washes wall and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets.
• Clean vacant apartments as required.
• Check compactor , remove full compactor garbage bags and put out for pick up per schedule. Sweep, mop and disinfect compactor room.
• Replenishes bathroom supplies.
• Clean garage, basement area and grounds.
• Shovels snow and clears walkways in winter.
• Transports small equipment or tools between departments.
• Perform other duties as assigned or needed.

Concierge Responsibilities

• Candidate must maintain a strong professional presence and be well spoken and articulate in their interactions with residents and their guests.
• Must be able to enter and track work orders into the system that are submitted by residents or staff members.
• Primary responsibility for maintaining proper access and security of the building for residents, employee and guests including monitoring of security camera feeds and in-person entranceways into the premises.
• Strong observational and diagnostic skills to proactively recognize and escape possible security or other building issues in a timely manner to resident manager.
• Properly screen all visitors to the building and announce welcomed visitors via the building’s intercom system.
• Assist with retrieving packages for tenants from the package room per established protocols.
• Ensure package room is maintained in an orderly manner.
• Assist with other duties that may be assigned by management.

Experience

• One to three months prior experience related Porter or Custodial experience and/or training.
• Prior experience as a concierge in residential building preferred.
• Must be proficient with a computer and be familiar with using Microsoft Outlook.
• Prior direct experience and proven track record in a similar role preferred.

Leadership / Personal Skills

• Team player able to work well with others.
• Strong customer service skills and managing tenant relationships in an extremely professional and courteous manner.
• Excellent oral and communications skills.
• Exemplary work ethic and attention to detail with and focus on building cost control and efficiency.
• Multi-tasking and management of multiple projects/tasks concurrently.
• Ability to take direction from Superintendent, Facilities Director and Management staff.

Requirements

• High School or GED Preferred.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Phipps Houses Group of Companies and Phipps Neighborhoods are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. The Phipps Houses Group of Companies and Phipps Neighborhoods organizations are committed to integrity, excellence, and diversity among its employees.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.