Guest Services Agent — Free Cruise After First Season

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free cruise

Referral rewards

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line seeks an Agent, Guest Services in Anchorage to welcome guests, answer questions, and resolve issues. You will coordinate reservations, assist with luggage, and support multiple departments to ensure a smooth guest experience.

The role requires customer service experience, comfort with computer systems, and the ability to lift up to 55 lbs. This position emphasizes safety, teamwork, and delivering memorable vacations for guests.

Qualifications

• One year of experience in positions involving customer service is preferred.
• Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.
• Must pass a pre-employment background check.
• Must be 18 years of age to reside in company housing where available.
• Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist with luggage & unloading as well as assist guests with delayed luggage queries.
• Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.

Skills

Organize & prioritize

Fast-paced environment

Independent work

Policies & safety

Lifting up to 55 lbs

Standing 8 hours

Tools

Reservation systems

Computer applications

Job description

Princess Cruises and Holland America Line seeks an Agent, Guest Services in Anchorage to welcome guests, answer questions, and resolve issues. You will coordinate reservations, assist with luggage, and support multiple departments to ensure a smooth guest experience.

The role requires customer service experience, comfort with computer systems, and the ability to lift up to 55 lbs. This position emphasizes safety, teamwork, and delivering memorable vacations for guests.