PORT HUENEME - OPERATIONS MANAGER ($50M-$75M)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Port Hueneme (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Port Hueneme, CA seeks a Store Management professional to lead operations, optimize store programs, and balance customer service with cost control.

The role manages budgets, staffing, inventory, and safety compliance, working with management to improve profitability and service quality while coordinating with base departments and vendor contractors as needed.

Qualifications

• 3 years general experience in administrative, professional, or supervisory work.
• 3 years specialized experience in administrative, supervisory, managerial, professional, or technical work with knowledge of management principles.
• Knowledge of retail and/or services merchandising principles, procedures, and related activities in accounting, procurement, or store operations.

Responsibilities

• Manages operations including store support functions, customer service, front end, backroom, and facilities.
• Manages an operating budget including expenses, sales, and profits; analyzes financial statements to improve profitability.
• Coordinates staffing per policy; develops work schedules, interviews and hires staff, and controls payroll expenses.
• Monitors cash handling, sales audit, and cashier operations.
• Coordinates annual inventory and collects accounting data for processing.
• Acts as liaison for IT equipment/service issues with base departments.
• Supervises personnel and addresses performance issues.
• Handles customer complaints and seeks ways to improve service.
• Ensures efficient receiving and stock replenishment operations.
• Oversees facility maintenance, equipment, and safety compliance with Asset Protection/Safety.
• Functions as COTR for vendor contractors and concessions as applicable.
• Coordinates and manages store maintenance and housekeeping to NEXCOM standards.
• Ensures compliance with all NEXCOM policies and procedures.
• Reports to General Manager or equivalent; performs other duties as assigned.

Job description

Job Summary: Manages operational support and services functions. Works in conjunction with the management team to implement store programs, control and reduce operating expenses while maximizing customer service and operational performance.

Duties And Responsibilities

• Manages operations which may include all or a substantial combination of store support functions, customer service, front end operations, backroom operations, facilities, administrative functions, personalized services, food and automotive.
• Manages an operating budget to include expenses, sales, and profits. Analyzes financial statements and other pertinent data to evaluate performance. Identifies and executes operational efficiencies, with focus on improving profitability.
• Coordinates store staffing requirements in accordance with NEXCOM policies and procedures with appropriate departments. Develops and maintains work schedules through the Workforce Management system, interviews and hires personnel, and monitors and controls payroll expenses.
• Manages sales audit and cashier cage operation (where applicable), cash collection, and control.
• Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing, as well as coordination of annual physical inventory for assigned area.
• Coordinator for IT equipment/service issues and base supporting departments as appropriate (e.g., public works, federal fire department, safety, security).
• Supervises assigned personnel. Staffs key vacancies, evaluates performance, takes corrective action, etc.
• Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction.
• Ensures the efficient operation of receiving and stock replenishment functions.
• May coordinate annual physical inventory.
• Responsible for facility maintenance, equipment, cleaning (where applicable), facility improvement projects, and fixed assets, etc.
• Ensures compliance with safety, security, and fire prevention policies for all facilities in collaboration with the Asset Protection/Safety department.
• Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors and concessions as applicable.
• Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.
• Ensures compliance with all NEXCOM policies and procedures.
• Reports to the General Manager, Exchange Manager, or equivalent.
• Performs other related duties as assigned.

Training Requirement

Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

A Total Of 6 Years Consisting Of The Following

GENERAL EXPERIENCE: 3 years experience in administrative, professional, investigative, or other responsible work, which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE: 3 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work demonstrating knowledge of management principles, practices, methods, and techniques. Knowledge of retail and or services merchandising principles, procedures, and a combination of related activities in the areas of accounting, personnel, procurement, distribution management, and store operations.

Primary Location

United States-California-Port Hueneme

Organization

Port Hueneme

Job

Store Management

Schedule

Full-Time (35 + hours)

Unposting Date

Oct 10, 2026, 3:59:00 AM