EXCHANGE MANAGER ($2-5M)/CRANE

Navy Exchange Service Command; Indiana (PA); On-site; USD 44,000 - 54,000; Full time

Job summary

Navy Exchange Service Command in Indiana seeks an Exchange Manager to oversee a branch and multiple departments, including retail and service outlets. You will direct operations, drive sales, control costs, and ensure compliance with procedures while leading a team in a high-traffic setting.

Successful candidates bring strong merchandising and retail leadership, ability to manage budgets and staff, and commitment to service members and their families.

Qualifications

• General experience: three years in merchandising/retail with inventory and loss prevention duties.
• Education substitution: nine months of study per year of experience, up to a four-year degree for three years of general experience.
• Specialized experience in retail operations, staff management, budgeting, safety and loss prevention.

Responsibilities

• Direct responsibility for performance and mission effectiveness of the Exchange and assigned departments.
• Plan and direct operations to achieve sales and profit goals; monitor staffing and costs.
• Conduct meetings with associates to implement NEX programs and customer service.
• Prepare activity budget and manage funds within prescribed limits.
• Represent the activity at meetings and provide input on progress and goals.

Skills

Merchandising

Retail operations

Leadership

Budgeting

Job description

EXCHANGE MANAGER ($2-5M)/CRANE

Job Number: 260003BT

Primary Location: United States-Indiana-Crane

Organization: Crane Pay Range: 48,884+ Depending on Experience

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE:

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary:

Manages all operations of a branch or location activity consisting of several departments including the retail store personalized services service station food outlets and concessionaires.

Duties and Responsibilities:

• Directly responsible and accountable for the performance and mission effectiveness of the Exchange and or assigned departments as well as compliance with all operating procedures. Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink shoplifting refund fraud paperwork error associate theft receiving and Open Purchase Order OPO errors. Ensures that all directives policies and regulations relative to the management of cost control and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft paperwork error and inventory shrink.
• Plans and through subordinate supervisors directs all operations of the activity to ensure achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures coordinates operations with department managers and or supervisors. Monitors activity operations and recommends staffing requirements based on projected sales services level goals.
• Responsible for uniform merchandise and assistance to military customers.
• Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service.
• Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits.
• Researches and develops potential projects prepares project submissions and manages or assists in managing approved projects.
• Initiates correspondence relating to operational and administrative aspects of the activity. Responsible for the preparation and completion of required reports.
• Attends and represents the activity at operational and staff meetings and provides input on the activity s progress and goal achievements.
• Responsible for the personnel management of the activity.
• Reviews requests for equipment supplies etc.
• Carries out policy of courtesy and service.
• Works under the general direction of the District Vice President General Manager or other manager who provides overall guidance and assistance on matters of policy or procedures. Receives technical guidance and support from managers at the main Exchange. Exercises judgment and initiative in carrying out all phases of the activity. Work is reviewed in terms of efficiency of operations and effectiveness in meeting operating goals.
• Performs other related duties as assigned.

TRAINING REQUIREMENT

Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations. Requires Secret S Security Clearance. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required

A total of 4 years consisting of the following:

GENERAL EXPERIENCE Three years experience in responsible work that enabled the applicant to gain a general knowledge of merchandising and retail practices and processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience which provided a knowledge of retail and or service type operations practices and procedures and an understanding of management methods and techniques utilized in monitoring developing and improving operational plans or similar work which demonstrated improving operational plans maintenance of inventory levels and stock controls customer services maintenance of equipment exempt or nonexempt supervisory experience and maintaining effective sanitation security and safety regulations or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Schedule: Full-Time (35 + hours)

Unposting Date: Sep 30, 2026, 3:59:00 AM