STORE MANAGER ($30-$50M)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Pensacola (FL); On-site; USD 55,000 - 76,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Pensacola, FL seeks a Store Manager to oversee the main store complex and its management team. You will coordinate daily operations, merchandising strategies, and profitability initiatives in collaboration with the General Manager and store leadership.

The role requires strong experience in retail operations, budgeting, and staff development to ensure exceptional customer service, security, and financial performance.

Qualifications

• Three years of general experience in administrative, operational, merchandising or similar responsible work.
• Education can substitute for experience: 1 year of study above high school equals 9 months of experience, up to a 4-year degree for 3 years of general experience.
• Two years of progressively responsible experience in retail and/or services merchandising and operations; knowledge of management methods to drive sales and improve operations.

Responsibilities

• Prioritizes and coordinates daily operational activities to maximize store performance.
• Develops merchandising strategies and promotions with store management to maximize sales and service levels.
• Manages operating budgets and monitors financial performance; takes actions to correct deficiencies and optimize operations.
• Inspects store appearance to ensure customer service, productivity, and financial goals are met.
• Coordinates with Retail Operations Support Manager to ensure efficient storage, receipt and movement of merchandise between departments and stores.
• Reviews stock assortments and works with buyers to achieve stockturn and gross margin targets.
• Collaborates with Loss Prevention to monitor shrink and ensure security procedures; conducts Operational Audits in absence of the Retail Operations Support Manager.
• Ensures communication among store management to meet goals and maintain a team approach.
• Oversees staffing levels, assigns training, and mentors management staff.

Skills

Store operations

Merchandising

Budgeting

Staff supervision

Education

Bachelor's degree preferred

Job description

Job Summary

Manages and coordinates operations at a main store complex and its management staff.

Duties And Responsibilities

• Prioritizes and coordinates daily operational activities to maximize operations and encourage profitability of a main store location.
• Develops and coordinates merchandising strategies, sales promotions, and the execution of retail and services business strategies through partnering with the General Manager and store management staff to maximize sales and service levels.
• Develops and manages operating budgets and oversees the main store complex's financial performance. Plans and ensures that applicable expenses support sales results. Identifies and executes actions to correct deficiencies, exploit areas of opportunity, and maximize operational performance.
• Reviews store's appearance by walking through the store regularly to ensure it meets standards for maximizing customer service, productivity, and financial performance.
• Partners with Retail Operations Support Manager and follows up to ensure backup storage, warehouse, and distribution functions enable proper receipt, storage, and efficient movement of merchandise between departments and other stores.
• Reviews merchandise stock assortments, coordinating specific corrective actions as necessary with merchandise buyers. Takes action to ensure stockturn, gross margin, and sales goals are achieved.
• Works closely with Loss Prevention and store management to develop and monitor the store location's shrink plan. Identify potential shrink issues, and ensure adequate security procedures are followed. Accountable for completion of Operational Audits and Reviews in the absence of the Retail Operations Support Manager.
• Regularly inspects selling locations to ensure adherence to customer service, safety, and security standards. Develops a plan to address deficiencies as they occur.
• Ensures and coordinates communication among store management to facilitate a team approach and meet goals and expectations set by NEXCOM and the General Manager.
• Supervises assigned personnel, including, but not limited to, Divisional and Department Managers, etc. Sets standards and evaluates associates' performance. Ensures adequate staffing levels are maintained consistent with store expense and customer service requirements. Identifies and coordinates associate training requirements. Provides guidance and mentorship to management staff through daily direction and supervision.
• Establishes and implements an effective customer relations program, including ensuring the Premier Customer Service training is administered and monitored for best results.
• Applies courtesy and customer service policies towards patrons and associates.
• Works under the general supervision and direction of the General Manager. Responsive to all NEX managers, associates, and patrons.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

Total of five years of experience as follows

GENERAL EXPERIENCE

Three years of experience which was gained in administrative, operational, merchandising, management or other responsible work which enabled the applicant to gain a general knowledge of store operational practices and merchandising procedures; skill in dealing with others in person to-person work relationships and the ability to exercise mature judgement.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

One year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

SPECIALIZED EXPERIENCE

Two years of progressively responsible experience which provided a thorough working knowledge of retail and/or services merchandising and operational practices and procedures; and an understanding of management methods and techniques utilized in driving sales, monitoring, developing and improving operational plans; or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Primary Location

United States-Florida-Pensacola

Organization

Pensacola

Job

Store Management

Schedule

Full-Time (35 + hours)

Unposting Date

Oct 9, 2026, 10:59:00 PM