STORE MANAGER ($30-$50M)

Navy Exchange Service Command; Pensacola, Northern (FL, KY); Hybrid; USD 73,000 - 92,000; Full time

Job summary

Navy Exchange Service Command in Pensacola, FL, seeks a Store Manager to lead a major store complex and its management team. The role focuses on coordinating daily operations, merchandising strategies, and the execution of retail and services business plans to maximize profitability.

Responsible for developing and managing budgets, monitoring financial performance, and ensuring high levels of customer service, safety, and security.

Qualifications

• Three years of general experience in administrative, operational, merchandising, or management roles.
• Educational substitution: one year of college-level study may substitute for nine months of experience, up to a four-year degree for three years of general experience.
• Two years of specialized experience in retail and/or services merchandising and operational practices.

Responsibilities

• Oversees daily operational activities at a main store complex and its management staff.
• Develops merchandising strategies, promotions, and execution of retail and services business plans with the General Manager and store management.
• Manages operating budgets and oversees financial performance; aligns expenses with sales results.
• Inspects store appearance and ensures standards for customer service, productivity, and financial performance.
• Coordinates with Retail Operations Support Manager to ensure proper storage, warehouse, and distribution functions.
• Reviews stock assortments and works with buyers to achieve stockturn, gross margin, and sales goals.
• Ensures security procedures and loss prevention plans are followed; conducts operational audits and reviews.
• Communicates across store management to meet goals and expectations set by NEXCOM and General Manager.

Education

Bachelor's degree

Job description

Job Description - STORE MANAGER ($30-$50M) (260003FV)

Job Description

STORE MANAGER ($30-$50M)

Job Number

260003FV

Primary Location

United States-Florida-Pensacola

Organization

Pensacola Pay Range : $72,804 - $92,449 based on exp

Job Summary: Manages and coordinates operations at a main store complex and its management staff.

Duties and Responsibilities:

- Prioritizes and coordinates daily operational activities to maximize operations and
encourage profitability of a main store location.

- Develops and coordinates merchandising strategies, sales promotions, and the execution of retail and services business strategies through partnering with the General Manager and store management staff to maximize sales and service levels.

- Develops and manages operating budgets and oversees the main store complex's financial performance. Plans and ensures that applicable expenses support sales results. Identifies and executes actions to correct deficiencies, exploit areas of opportunity, and maximize operational performance.

- Reviews store's appearance by walking through the store regularly to ensure it meets standards
for maximizing customer service, productivity, and financial performance.

- Partners with Retail Operations Support Manager and follows up to ensure backup storage,
warehouse, and distribution functions enable proper receipt, storage, and efficient movement of
merchandise between departments and other stores.

- Reviews merchandise stock assortments, coordinating specific corrective actions as necessary with merchandise buyers. Takes action to ensure stockturn, gross margin, and sales goals are achieved.

- Works closely with Loss Prevention and store management to develop and monitor the store
location's shrink plan, identify potential shrink issues, and ensure adequate security procedures
are followed. Accountable for completion of Operational Audits and Reviews in the absence of the Retail Operations Support Manager.

- Regularly inspects selling locations to ensure adherence to customer service, safety, and
security standards. Develops a plan to address deficiencies as they occur.

- Ensures and coordinates communication among store management to facilitate a team approach and meet goals and expectations set by NEXCOM and the General Manager.

- Supervises assigned personnel, including, but not limited to, Divisional and Department Managers, etc. Sets standards and evaluates associates' performance. Ensures adequate staffing levels are maintained consistent with store expense and customer service requirements. Identifies and coordinates associate training requirements. Provides guidance and mentorship to management staff through daily direction and supervision.

- Establishes and implements an effective customer relations program, including ensuring the
Premier Customer Service training is administered and monitored for best results.

- Applies courtesy and customer service policies towards patrons and associates.
- Works under the general supervision and direction of the General Manager. Responsive to all NEX managers, associates, and patrons.

- Performs other related duties as assigned.
The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required

Total of five years of experience as follows

GENERAL EXPERIENCE: Three years of experience which was gained in administrative, operational, merchandising, management or other responsible work which enabled the applicant to gain a general knowledge of store operational practices and merchandising procedures; skill in dealing with others in person to-person work relationships and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

AND

SPECIALIZED EXPERIENCE: Two years of progressively responsible experience which provided a thorough working knowledge of retail and/or services merchandising and operational practices and procedures; and an understanding of management methods and techniques utilized in driving sales, monitoring, developing and improving operational plans; or similar work which demonstrated the knowledge and abilities to perform the work of the position.