Port Claims & Customer Service Manager

Massachusetts Port Authority; Boston (MA); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Work-life balance

Inclusive culture

Growth opportunities

Safe and secure workplace

Support for New England businesses

Environmental stewardship

Job summary

Massachusetts Port Authority in Boston is seeking a Manager, Customer Service/Port Claims to lead complex maritime claim resolutions and data-driven risk analysis. You will evaluate risk, negotiate outcomes, and build relationships with internal teams and external partners.

You will collaborate with operations, safety, and finance to investigate issues, drive accountability, and strengthen processes that reduce future incidents while upholding safety and regulatory standards.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of business experience.
• Proficiency with word processing, databases, and spreadsheets.
• Knowledge of transportation regulation and tariffs preferred; Port of Boston familiarity preferred.

Responsibilities

• Oversees the resolution of complex maritime claims with sound judgment and attention to detail.
• Analyzes claims data, loss trends, and financial impacts to identify risks and inform decisions.
• Collaborates with operations, safety, finance, and external stakeholders to investigate issues and improve processes.
• Promotes safety, compliance, and operational excellence while safeguarding Massport's assets.

Skills

Analytical thinking

Regulatory knowledge

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Word processing

Databases

Spreadsheets

Job description

Massachusetts Port Authority in Boston is seeking a Manager, Customer Service/Port Claims to lead complex maritime claim resolutions and data-driven risk analysis. You will evaluate risk, negotiate outcomes, and build relationships with internal teams and external partners.

You will collaborate with operations, safety, and finance to investigate issues, drive accountability, and strengthen processes that reduce future incidents while upholding safety and regulatory standards.