Temporary - Manager, Customer Service/Port Claims

Massachusetts Port Authority; Boston (MA); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Work-life balance

Inclusive culture

Growth opportunities

Safe and secure workplace

Support for New England businesses

Environmental stewardship

Job summary

Massachusetts Port Authority in Boston is seeking a Manager, Customer Service/Port Claims to lead complex maritime claim resolutions and data-driven risk analysis. You will evaluate risk, negotiate outcomes, and build relationships with internal teams and external partners.

You will collaborate with operations, safety, and finance to investigate issues, drive accountability, and strengthen processes that reduce future incidents while upholding safety and regulatory standards.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of business experience.
• Proficiency with word processing, databases, and spreadsheets.
• Knowledge of transportation regulation and tariffs preferred; Port of Boston familiarity preferred.

Responsibilities

• Oversees the resolution of complex maritime claims with sound judgment and attention to detail.
• Analyzes claims data, loss trends, and financial impacts to identify risks and inform decisions.
• Collaborates with operations, safety, finance, and external stakeholders to investigate issues and improve processes.
• Promotes safety, compliance, and operational excellence while safeguarding Massport's assets.

Skills

Analytical thinking

Regulatory knowledge

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Word processing

Databases

Spreadsheets

Job description

The Massachusetts Port Authority is Going Above and Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region's economy.

Our mission at the Port of Boston, including Conley Container Terminal and Flynn Cruiseport, is to be a driving force behind the New England regional economy, providing unparalleled connectivity and services to businesses worldwide. Through our dedicated commitment to safety and security, state-of-the-art infrastructure, and exceptional customer service, we strive to minimize our ecological impact and become leaders in environmental stewardship, benefiting our communities, customers, and stakeholders. By fostering economic prosperity, building strong community bonds, and maintaining unwavering operational standards, we aim to exceed expectations and position Boston as a premier and competitive global maritime gateway.

Please note that this is a temporary position.

ABOUT YOU

As a Manager, Customer Service/Port Claims, you are a highly analytical and solutions-oriented professional who combines strong business judgment, financial acumen, and attention to detail with the ability to navigate complex operational and regulatory environments. You excel at evaluating risk, identifying trends, making sound decisions, and building productive relationships with stakeholders, while maintaining a steadfast commitment to safety, compliance, accountability, and continuous improvement that protects organizational assets and supports the efficient operation of critical maritime facilities.

What you will do:

• Oversees the resolution of complex maritime claims, applying sound judgment, negotiation skills, and attention to detail to protect organizational interests while ensuring fair and timely outcomes.
• Analyzes claims data, loss trends, and financial impacts to identify risks, inform decision-making, and support continuous improvements across port and terminal operations.
• Collaborates with operational, safety, finance, and external stakeholders to investigate issues, drive accountability, and strengthen processes that reduce future incidents and claims exposure.
• Promotes a culture of safety, compliance, and operational excellence by ensuring adherence to maritime, state, and federal regulations while safeguarding Massport's people, assets, and reputation.
  

What you offer:

• Bachelor's degree in Business Administration, Legal, Marine Transportation or related field or equivalent professional work experience required.
• 3-5 years experience of business experience required.
• Knowledge of word processing, database management, and spreadsheet software.
• Working knowledge in transportation regulation and tariffs preferred. Familiarity with Port of Boston preferred.
• Working knowledge of marine terminal operations and trucking industry operations preferred.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The compensation for this position is $57.00 hourly.